Items Tagged with 'online'

ARTICLES

Online Banking Videos Don't Have to Be Boring

What’s right for TV isn’t right for online video.
January 9, 2014
Five ways to grab and keep members' attention via video.
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CUs Poised to Lead in Technology Innovation

Smaller financial institutions tend to be more agile than their larger competitors.
July 15, 2013
Smaller financial institutions tend to be more agile than their larger competitors.
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Advanced Transaction Monitoring Mitigates ACH Fraud Losses

Technology detects anomalies before ACH files are transferred to the Federal Reserve.
March 7, 2013
Cyber criminals have cost U.S. companies more than $15 billion over the past five years.
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Americans Becoming ‘Payment Omnivores’

Three of four consumers use at least two bill payment methods each month.
January 28, 2013
Key drivers for mobile bill payments include time savings, anytime access, and convenience.
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Online Resources Create Board Leaders

CU trainers need to be directors’ navigators.
October 14, 2012
Advances in technology make it easier for board members to become the expert leaders their CUs need them to be.
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Social Media Opens Door to Member Engagement

Don’t miss opportunities to connect with current and potential members.
October 10, 2012
CUs aren’t close to tapping the power of social media in telling consumers what they have to offer.
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Internet Banking: What Do Consumers Want?

Mobile functionality, online account opening top the list of desired features.
October 9, 2012
Internet banking has come a long way since first-generation solutions were introduced in the 1990s.
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Big, Small, or Online: Why Do Young Adults Choose a Financial Institution?

Convenience, whether geographical or electronic, is king for young consumers.
September 17, 2012
What's a CU to do in the face of "convenience competition?" Fight back.
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Align Marketing and Compliance

Four simple questions can help CUs avoid common online marketing compliance missteps.
August 2, 2012
Well-intentioned marketers sometimes make mistakes that can have drastic consequences.
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Key Takeaways From the America’s CU Conference

The annual conference took place in San Diego last Month.
August 1, 2012
“You’re in the relationship business,” Chris Brogan told attendees during the America’s Credit Union Conference (ACUC) in San Diego.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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