Items Tagged with 'process'


Aerik Radley

Seeking the Next Step

Aerik Radley helps his CU communicate with members.
Communicator created a tool kit to help member service representatives acquaint members with relevant products.
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Buying, Borrowing Seen as One Event

Providing information that will help consumers while they shop for vehicles.
That means providing information that will help consumers as they shop for vehicles, as well as making it easy to get a loan on the spot.
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Compliance Matters

Compliance Q&A: Risk-based Pricing Notice Requirements

Do the risk-based-pricing notice requirements apply to business purpose credit?
The Fair Credit Reporting Act requirements only apply to consumer credit.
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Hitchhiking Through the Virtual Universe

Tread carefully through the maze of bugs, fixes, patches, and upgrades.
A column about credit unions and the book “The Hitchhiker’s Guide to the Galaxy."
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Step Up to the Improvement Plate

Process improvement can help CUs improve member service and cut costs.
How will your CU deal with earnings pressures: With layoffs or growth enabled by improved efficiencies?
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Embrace a Culture of Continuous Improvement

Continuous process improvement is one of the most important ways operations and technology can support the CU.
Reduce costs and improve quality by implementing a Six Sigma program.
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