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Items Tagged with 'relationships'
Fee or Free? Let Members Choose
Four-part ‘fee avoidance’ strategy helps CUs develop strong member relationships.
July 19, 2013
‘Menu-based’ pricing helps CUs generate income in a fee-averse environment.
Cupid and the Cubicle
Workplace romance is inevitable—so be ready when love becomes a liability.
April 26, 2013
Up to 40% of employees admit to dating a co-worker.
Humanizing Service in the Age of Technology
Personalize the banking experience to enhance member relationships.
March 7, 2013
As much as technology can minimize human interactions, it can also help CUs strengthen member relationships.
Courting Disgruntled Bank Customers
Focus on delivering the CU difference to all members every single day.
February 10, 2013
Jilted consumers have many things to consider when severing bank relationships.
Training Helps Create ‘Extreme Lending’ Success
Any conversation with a member can be a lending opportunity.
December 21, 2012
'We wanted to develop consultative, lasting member relationships for a lifetime.'
April 24, 2012
Today's online influencers are Web natives who trade in trust, reputation, and relationships—using social media to accrue the influence that builds up or brings down businesses online.
Are You Ready for 2012?
Keep four themes in mind as the New Year approaches.
December 6, 2011
How will CUs respond to renewed consumer interest so they can grow, retain their member bases, comply with regulations, manage risk, and deliver services members want?
Five Tips to Generate Sales in Any Economy
One cardinal rule of effective selling is 'Don’t say no for them.'
September 22, 2010
If your staff can sell now, they can sell in any economy.
Credit Union Magazine
September 2014 digital edition
Membership Growth Strategies
Attention CU Bean Counters: Employee Happiness Adds Up
Money Machine Grabs Shoppers' Attention
Four ‘Must Haves’ for Mobile Pay Technology
Summer's End Signifies Start of Strategic Planning Season
While I thought that the premise of the article was good, I found one point very disturbing. It is that the Visions FCU ages people off their board at age 70. I found that really offensive. It perpetuates what I believe to be the regrettable marginalization of elders in our society, and the often erroneous assumption of debility and decline after a certain chronological age. Lots of folks over 70 are leading dynamic and viable professional lives and contributing to our society. How about Warren Buffet, a number of Supreme Court Justices, Jimmy Carter, the late Nelson Mandela and the late Maya Angelou, to name but a few, along with scads of writers, academics, performers, artists, and often our friends, neighbors and colleagues. If Visions wants new people on their board, it seems as though the term limitations and a nominating committee can accomplish that without aging all people off at age 70. I think that’s so insulting. And if those were paid employment, it would be illegal. I do wish you’d have picked a different credit union to profile---one that perhaps does many of the same things, without the arbitrary age exclusion. There have to be others out there.
David, good point about the "recovering comfortably" comment. That was an editorial addition--which I'll remove.
Many good points but too rosy? Will the "Federal Reserve raise short-term interest rates 1% per year for the next three years, starting in 2015—“probably next year at this time” ? I have heard from other economist that the US government will go bankrupt if that happens due to the QE the fed has done for several years. Also it seems an exaggeration to say “We survived a heart attack,now the economy is recovering comfortably." Comfortably recovering is too ignore the economic stress that many members still live with daily that will eventually affect many credit unions.
Karan, Great article and insight. I would also recommend that you start getting those credit cards into the hands of the youth BEFORE they are in college. One of the best ways to reach this young generation is through mom and dad. Before the student goes to college, get them started with a credit card (even if mom and dad are joint on it). It's never too early to start marketing credit cards. Mark
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