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Items Tagged with 'loyalty'
Nearly 60% of members say a CU is their primary financial institution, up from 42% in 2009.
August 2, 2013
Financial crisis triggered many consumers to move their business from banks to CUs.Read More
Members benefit from linking all of their credit and debit accounts under one rewards umbrella.
June 28, 2013
‘Explain not just what to do but what the possibilities are.’Read More
Rewards programs are a go-to strategy across industries.
December 28, 2012
Nearly 90% of U.S. consumers participate in some type of rewards program.Read More
Social media has revolutionized how business is conducted.
December 2, 2012
Are you grateful for your members’ business? Then say so!Read More
Figure out what’s driving each member’s need and help them meet it.
September 5, 2012
Each member interaction is an opportunity to learn something and leverage that knowledge.Read More
CUs reshape loyalty programs in anticipation of lower interchange fee income.
May 15, 2012
The Durbin amendment is like a big earthquake: Those closest to the event experience the most severe trauma. Those further away experience less shock but still feel uneasy.Read More
The first 60 to 90 days are critical for success.
January 13, 2012
By any measure, Bank Transfer Day must be considered a success.Read More
CUs make more loans and increase member loyalty by empowering their loan officers.
November 22, 2011
Members' stories can play a key role in loan decisions, CEOs agree.Read More
Higher loyalty levels can lead to a greater share of your members’ business.
October 20, 2011
How do you measure the depths of a member’s relationship with your CU? And what does that measurement mean to your CU's bottom line?Read More
The member loyalty payoff can be a big boost for CUs.
July 18, 2011
Satisfaction and loyalty are distinct concepts, notes CUNA’s 2011-2012 Survey of Potential Members.Read More