Items Tagged with 'loyalty'

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Nearly 90% of U.S. consumers participate in some type of rewards program.

Are you grateful for your members’ business? Then say so!

Each member interaction is an opportunity to learn something and leverage that knowledge.

The Durbin amendment is like a big earthquake: Those closest to the event experience the most severe trauma. Those further away experience less shock but still feel uneasy.

By any measure, Bank Transfer Day must be considered a success.

Members' stories can play a key role in loan decisions, CEOs agree.

How do you measure the depths of a member’s relationship with your CU? And what does that measurement mean to your CU's bottom line?

Satisfaction and loyalty are distinct concepts, notes CUNA’s 2011-2012 Survey of Potential Members.

The customer-service bar has been set so low, it’s become relatively easy to excel at it.

Ensure future growth by practicing operational efficiency, product distinction, and member intimacy.