Items Tagged with 'customer-service'

ARTICLES

On My Mind

How Are You Perceived?

Use all member touch points to shape an unforgettable experience.
May 1, 2014
The experiences people have with you or your credit union is what shapes their perceptions. Period.
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Solving Consumers' Problems Wins Their Wallets

To succeed in the 'honest economy,' CUs must become a go-to source of information.
April 19, 2014
The digital revolution has transformed how consumers make purchasing decisions, says content marketing guru Marcus Sheridan.
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‘Social Care’ Builds Your Brand And Improves Member Service

'The lines are blurring between customer service and marketing.'
April 1, 2013
Good social care can set your credit union apart from your financial service competitors.
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Is Honesty The Best Policy?

Skewing facts often supports status quo and inferior results.
August 12, 2010
Are you always honest with your employees? Really? Let's take a test.
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CU Mag cover July 2014

Credit Union Magazine

July 2014

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