Items Tagged with 'customer-service'


On My Mind

How Are You Perceived?

Use all member touch points to shape an unforgettable experience.
The experiences people have with you or your credit union is what shapes their perceptions. Period.
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Solving Consumers' Problems Wins Their Wallets

To succeed in the 'honest economy,' CUs must become a go-to source of information.
The digital revolution has transformed how consumers make purchasing decisions, says content marketing guru Marcus Sheridan.
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‘Social Care’ Builds Your Brand And Improves Member Service

'The lines are blurring between customer service and marketing.'
Good social care can set your credit union apart from your financial service competitors.
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Is Honesty The Best Policy?

Skewing facts often supports status quo and inferior results.
Are you always honest with your employees? Really? Let's take a test.
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