Items Tagged with 'hispanics'

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CU Front Line Newsletter report

Improve Service to Hispanics

Lingering misconceptions might hamper your staff’s ability to serve this fast-growing audience.
January 29, 2014
'Younger generation of Hispanics still needs a connection to the culture.'
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Final Scenes from the 2013 CUNA Tech/Ops Council Conference

Event closes on humorous note with ‘The O’Shea Report.’
September 26, 2013
Avoid human contact to lower stress, presenters jokingly suggest.
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America's Credit Union Conference

Morrow Honored as 2013 CU Hero of the Year

Coopera founder believed deeply in helping underserved Hispanics receive dignified financial services.
July 1, 2013
Morrow lauded as a ‘mission-driven advocate for consumers and CUs.'
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Warren Morrow Named 2013 CU Hero of the Year

Coopera founder believed deeply in helping underserved Hispanics receive dignified financial services.
May 21, 2013
‘Warren had a powerful vision that outreach to the underserved Hispanic community should not be philanthropy.’
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The Bridge

A Man of Integrity

Warren Morrow was a visionary for CUs and for the Hispanic community-at-large.
April 1, 2013
His handshake was as good as a contract.
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Special Report: Hispanic Outreach

Culture Club: California CU Immerses Staff in Hispanics’ Language, Customs

Identifying with foreign-language speakers' challenges improved outreach efforts.
February 18, 2013
Hispanics comprise 20% of the total membership at Travis CU, the dividend from an eight-year effort to appeal to the community.
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Overcoming Obstacles to Serve Hispanics

Many CUs hesitate to reach out to Hispanics due to misinformation, myths, and misunderstanding.
November 19, 2012
Hispanics are among the nation’s fastest-growing populations, they’re largely unbanked.
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Young & Unaware

A CUNA survey reveals a troubling lack of CU awareness among young adults.
August 30, 2011
Nearly 70% of nonmembers ages 18 to 24 are “not at all familiar” with CUs—the highest level among any age group, CUNA reports.
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The Latino Digital Divide: Native-Born vs. Foreign-Born

Technology use among foreign-born Latinos lags significantly behind that of their U.S.-born counterparts.
August 12, 2010
The nativity differences are especially pronounced when it comes to internet use.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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