Items Tagged with 'service'

ARTICLES

Want to Provide Exceptional Service? Go Beyond the Obvious

Find ways to exceed members’ expectations.
April 17, 2014
‘It’s not enough to put the right people in place if they’re handcuffed with poor processes and policies.’
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Staff's Great Service Rewarded with Great Service

United FCU's concierge service runs errands for employees, free of charge.
March 25, 2014
'I'm going home a hero and I didn't do a thing.'
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Commit to Your Community

CUNA chair shares stories about the CU difference.
February 24, 2014
Board chair shares stories about the CU difference.
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Gen Y Redefines 'Good Member Service'

The soon-to-be powerful group demands current technology, products, and services.
February 20, 2014
The soon-to-be powerful group demands current technology, products, and services.
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Fraud and Security: Come Out Fighting!

There’s no room for weakness or tentative jabs when keeping member data safe.
February 10, 2014
Expect security concerns to expand beyond IT to the board level.
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After Chemical Spill, West Virginia CU Becomes Recycling Hub

Area residents relying on bottled water can bring their empty containers to Element FCU.
January 27, 2014
Recycling program provides peace of mind during water crisis.
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CUs in Boom and Bust Economies

Fracking has created the latest U.S. ‘boomtowns.’
November 11, 2013
Assets at the $305 million credit union in Williston, N.D., increased 27% in 2010 and 25% in 2011 at the height of the land-lease boom.
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Understand Your Sales Culture

Ultimately, CUs should identify and address members’ underlying financial needs.
October 22, 2013
Creating a sales culture involves many puzzle pieces, according to “Recipes for a Sales Culture,” a white paper from the CUNA Operations, Sales & Service Council.
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Bob Stowell

Inner Fire Fuels Desire to Serve Others

CUs fulfill personal motivation to make a difference.
October 2, 2013

‘When you’re hungry, nothing else matters.’


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The Art and Science of Follow-Up Calls

Don’t miss an opportunity to create value, avoid problems, and deepen relationships.
September 16, 2013
Successful follow-up requires careful planning and attention to detail.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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