Items Tagged with 'service'


Beware of Casual Conversation with Members

In certain situations, friendly banter can put your CU at risk.
July 29, 2014
Without proper controls and training, being too friendly can be dangerous to your CU’s health.
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Slide Show: The Daily Duties of a Home-Based CU Manager

Walk in Jonelle McMillen's shoes as she interacts with directors and members.
July 18, 2014
'I have been referred to as the credit union on wheels.'
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Manage Member Complaints Efficiently and Professionally

Adhere to your CU's procedures to avoid actions that might prompt legal claims and damages.
June 11, 2014
How you handle complaints makes all the difference in members' level of satisfaction—or the likelihood they’ll escalate the situation.
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Lollipops, Dog Biscuits, and the Evolving Branch

Back in the day, everyone was happy visiting the branch—‘even the dog left the CU with his tail wagging.’
June 10, 2014
Expect the traditional branch to shift to assisted self-service.
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Build an Exceptional Service Culture

Attend the CUNA Sales & Service Culture Institute Sept. 8-10 in Nashville, Tenn.
June 1, 2014
Successful credit unions nationwide are discovering that “sales” and “service” can work hand-in-hand
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Want to Provide Exceptional Service? Go Beyond the Obvious

Find ways to exceed members’ expectations.
April 17, 2014
‘It’s not enough to put the right people in place if they’re handcuffed with poor processes and policies.’
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Staff's Great Service Rewarded with Great Service

United FCU's concierge service runs errands for employees, free of charge.
March 25, 2014
'I'm going home a hero and I didn't do a thing.'
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Commit to Your Community

CUNA chair shares stories about the CU difference.
February 24, 2014
Board chair shares stories about the CU difference.
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Gen Y Redefines 'Good Member Service'

The soon-to-be powerful group demands current technology, products, and services.
February 20, 2014
The soon-to-be powerful group demands current technology, products, and services.
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Fraud and Security: Come Out Fighting!

There’s no room for weakness or tentative jabs when keeping member data safe.
February 10, 2014
Expect security concerns to expand beyond IT to the board level.
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CU Mag cover July 2014

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July 2014

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