Items Tagged with 'service'

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CUs Trump Banks in Satisfaction Index

Better customer service, easier transactions serve as differentiators.
CUs scored an 85 to rank second among all industries on the ACSI index.
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Unite For Good

So Long, Silos; Hello, Sales And Service Culture

Fox Communities CU’s intensive training breaks down service barriers.
What began as a mission to change an internal process changed the culture.
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Hispanics Are Young, Growing, and Underserved

Hispanics are the nation's largest, fastest-growing, youngest, and most underserved demographic.
Hispanics are the nation's largest, fastest-growing, youngest, and most underserved demographic.
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Beware of Casual Conversation with Members

In certain situations, friendly banter can put your CU at risk.
Without proper controls and training, being too friendly can be dangerous to your CU’s health.
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Slide Show: The Daily Duties of a Home-Based CU Manager

Walk in Jonelle McMillen's shoes as she interacts with directors and members.
'I have been referred to as the credit union on wheels.'
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Manage Member Complaints Efficiently and Professionally

Adhere to your CU's procedures to avoid actions that might prompt legal claims and damages.
How you handle complaints makes all the difference in members' level of satisfaction—or the likelihood they’ll escalate the situation.
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Lollipops, Dog Biscuits, and the Evolving Branch

Back in the day, everyone was happy visiting the branch—‘even the dog left the CU with his tail wagging.’
Expect the traditional branch to shift to assisted self-service.
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Build an Exceptional Service Culture

Attend the CUNA Sales & Service Culture Institute Sept. 8-10 in Nashville, Tenn.
Successful credit unions nationwide are discovering that “sales” and “service” can work hand-in-hand
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Want to Provide Exceptional Service? Go Beyond the Obvious

Find ways to exceed members’ expectations.
‘It’s not enough to put the right people in place if they’re handcuffed with poor processes and policies.’
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Staff's Great Service Rewarded with Great Service

United FCU's concierge service runs errands for employees, free of charge.
United FCU's concierge service runs errands for employees, free of charge.
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