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Future Tech

The Top 10 Service Trends of the Future

Expect insourcing to replace outsourcing due to poor consumer experiences.
March 20, 2013
Lora Bray
No Comments
Savvy managers of frontline service providers will incorporate these trends in their strategies for member interactions.
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Improve the Member Experience: Three Steps

Amid tough economic times, it pays to pay attention to those who pay your bills.
March 14, 2013
Joe Langner
No Comments
Adapt to your customers' needs, reward those who are loyal to you, and don't just listen to their complaints—address them.
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Service is the Problem; Technology is the Answer

Responsiveness and ease of doing business are key to member loyalty.
March 14, 2013
Nicole Sturgill
No Comments
Members will leave when it becomes more difficult to do business with you than to move their accounts.
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Humanizing Service in the Age of Technology

Personalize the banking experience to enhance member relationships.
March 7, 2013
Frank Natoli
2 Comments
As much as technology can minimize human interactions, it can also help CUs strengthen member relationships.
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CU Hero

The Teller Who Rose to the Top

She now works to keep her CU ahead of the competition.
February 18, 2013
Jennifer Garrett
No Comments
Anabela Pereira was a 19-year-old teller when she first started working at Pioneer Valley CU.
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GAC 2013

Maxwell, Herring Winners Reflect CU Principles

Host of innovative initiatives demonstrate CUs’ dedication to social responsibility.
February 13, 2013
No Comments
Host of innovative initiatives demonstrate CUs’ dedication to social responsibility.
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Courting Disgruntled Bank Customers

Focus on delivering the CU difference to all members every single day.
February 10, 2013
John Franklin
No Comments
Jilted consumers have many things to consider when severing bank relationships.
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Council Lauds Training Innovators

Themed training and a unique merger garner top 2012 training awards.
January 10, 2013
Julie Lang
No Comments
Targeted training enhances employee engagement and job satisfaction.
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Special Report: Part I

Core Processing: CUs Warm Up to Outsourcing

It’s time to toss out old assumptions about service bureaus.
December 8, 2012
No Comments
Dedicated hosting offers a high level of control for CUs.
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Don't Throw Members Under the Bus

How might your CU best relate to members in crisis?
November 5, 2012
Lora Bray
No Comments
Good customer service requires genuine empathy, compassion, information, timeliness, and a desire to assist.
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May Cover

Credit Union Magazine

• May digital edition

May 2013

heroes

What's Popular

Popular Stories

Scenes from the 19th Annual CUNA CFO Council Conference

Gladwell: CUs are David to Banks’ Goliath

Survey Says: Americans Lack Credit Score Knowledge

Warren Morrow Named 2013 CU Hero of the Year

The ABCs of APT

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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