Items Tagged with 'service'

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Hispanics Are Young, Growing, and Underserved

Hispanics are the nation's largest, fastest-growing, youngest, and most underserved demographic.
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Hispanics are the nation's largest, fastest-growing, youngest, and most underserved demographic.
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Beware of Casual Conversation with Members

In certain situations, friendly banter can put your CU at risk.
Bill Klewin
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Without proper controls and training, being too friendly can be dangerous to your CU’s health.
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Slide Show: The Daily Duties of a Home-Based CU Manager

Walk in Jonelle McMillen's shoes as she interacts with directors and members.
Adam Mertz
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'I have been referred to as the credit union on wheels.'
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Manage Member Complaints Efficiently and Professionally

Adhere to your CU's procedures to avoid actions that might prompt legal claims and damages.
Lindsey Richardson
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How you handle complaints makes all the difference in members' level of satisfaction—or the likelihood they’ll escalate the situation.
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Lollipops, Dog Biscuits, and the Evolving Branch

Back in the day, everyone was happy visiting the branch—‘even the dog left the CU with his tail wagging.’
Lora Bray
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Expect the traditional branch to shift to assisted self-service.
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Build an Exceptional Service Culture

Attend the CUNA Sales & Service Culture Institute Sept. 8-10 in Nashville, Tenn.
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Successful credit unions nationwide are discovering that “sales” and “service” can work hand-in-hand
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Want to Provide Exceptional Service? Go Beyond the Obvious

Find ways to exceed members’ expectations.
Adam Mertz
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‘It’s not enough to put the right people in place if they’re handcuffed with poor processes and policies.’
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Staff's Great Service Rewarded with Great Service

United FCU's concierge service runs errands for employees, free of charge.
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'I'm going home a hero and I didn't do a thing.'
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Commit to Your Community

CUNA chair shares stories about the CU difference.
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Board chair shares stories about the CU difference.
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Gen Y Redefines 'Good Member Service'

The soon-to-be powerful group demands current technology, products, and services.
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The soon-to-be powerful group demands current technology, products, and services.
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