Items Tagged with 'member service'

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Holographic Reps Add New Dimensions

MidUSA Credit Union unveils 3-D member service portals.
OmniSuite creates the illusion that members are “simply having a comfortable conversation with someone across the desk,” says MidUSA President/CEO Jim Miles.
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Understanding Unclaimed Property

Prevent escheatment and improve member retentions.
Member relationships are the lifeblood of your business. But many CUs lose members through the escheatment of dormant and lost accounts each year.
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 CU Donations Feed Thousands

 ‘Make your impression count in a positive way.’
Insights from Noelle Fischer-Herbert, vice president, corporate development, Pacific Service CU, Walnut Creek, Calif.
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Special Report: America's CU Conference

Remarry Your Members

Don’t treat members like they’re interruptions; celebrate them.
The customer-service bar has been set so low, it’s become relatively easy to excel at it.
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A Tale of Opportunities

"It was the best of times, it was the worst of times..."
How might Charles Dickens's sage narrative apply to credit unions today? It's easy to focus only on the difficulties credit unions face right now. Afterall, there are many reasons for gloom.
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