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Items Tagged with 'member service'
CU Rock Star
'You've got to keep yourself pumped up.'
November 8, 2013
Branch manager leads by example with high energy and empathy.Read More
‘Everything we do or say is for the betterment of our members.’
October 23, 2013
‘Everything we do or say is for the betterment of our members.’Read More
Employees reconnect members with lost cash.
August 8, 2013
CU employees save a family's vacation and use social media to connect a member with $1,000 left in a New York restaurant.Read More
MidUSA Credit Union unveils 3-D member service portals.
August 1, 2013
OmniSuite creates the illusion that members are “simply having a comfortable conversation with someone across the desk,” says MidUSA President/CEO Jim Miles.Read More
Prevent escheatment and improve member retentions.
April 18, 2012
Member relationships are the lifeblood of your business. But many CUs lose members through the escheatment of dormant and lost accounts each year.Read More
‘Make your impression count in a positive way.’
February 1, 2012
Insights from Noelle Fischer-Herbert, vice president, corporate development, Pacific Service CU, Walnut Creek, Calif.Read More
Special Report: America's CU Conference
Don’t treat members like they’re interruptions; celebrate them.
June 22, 2011
The customer-service bar has been set so low, it’s become relatively easy to excel at it.Read More
How does your CU plan to rebuild its loan portfolio this year?
April 11, 2011
The flood of new regulations makes this an ideal time to discuss the CU difference with your members.Read More
CUs struggle to balance members’ lending needs with increasing compliance requirements.
March 1, 2011
CUs must balance compliance and member service.Read More
"It was the best of times, it was the worst of times..."
August 30, 2010
How might Charles Dickens's sage narrative apply to credit unions today? It's easy to focus only on the difficulties credit unions face right now. Afterall, there are many reasons for gloom.Read More