CUs find creative ways to help struggling members.
February 20, 2012
Information gleaned during collection efforts can help CUs develop the right repayment plan.Read More
But consider social networking sites a ‘view-only’ resource.
January 12, 2012
As technology has bypassed collection regulations, questions remain about how to use new tools appropriately.Read More
July 30, 2010
A new Federal Trade Commission report concludes that the system for resolving consumer debt collection disputes is broken,
and recommends significant litigation and arbitration reforms to improve efficiency and fairness to consumers.