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335

CRM: ‘The Great Differentiator’

Software helps CUs use service as a selling point.
March 8, 2013
Patrick Totty
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Staff buy-in is crucial for making CRM systems effective.
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On My Mind

Over-the-Top Perks

Do you promote your cooperative philosophy as a perk to current and prospective employees?
March 4, 2013
Steve Rodgers
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Some employers have taken employee perks to a whole new level.
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Turnover Trends

With the recession waning, your most valued employees could get lured away.
February 3, 2013
Sharyn Alden
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CUs are rethinking their front-line staffing strategies to meet members’ changing preferences.
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Strict Cost Controls Create High ROA

Overall return on assets for CUs rebounded to 68 basis points at year-end 2011.
January 13, 2013
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'You can’t improve if you don’t keep score.'
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Council Lauds Training Innovators

Themed training and a unique merger garner top 2012 training awards.
January 10, 2013
Julie Lang
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Targeted training enhances employee engagement and job satisfaction.
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What’s Your Board’s Oversight Style?

Governance expert describes the continuum of board oversight styles, from rubber-stamping to micromanaging.
November 19, 2012
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‘Do CEOs like rubber stamping boards? A good CEO won’t.’
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Improve Sales Culture to Boost Lending

Training can help staff turn member interactions into loan opportunities.
November 17, 2012
Judy Dahl
No Comments
CUs have retooled to help staff recognize and act on lending opportunities that also benefit members.
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2012 CUNA ELLy Training Award Winners Announced

Community First CU, Warren FCU earn ‘WOW’ Awards for best overall training.
November 1, 2012
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CUNA recognizes 12 CUs for outstanding training programs and professionals.
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CU Hero

Stretch the Boundaries

 ‘True success is by design, and measured by the good it does for others.’
September 1, 2012
No Comments
Tarrant County Credit Union CEO Lily Newfarmer is a Credit Union Hero.
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Post-Recession Staffing Strategies

Today’s employees must be highly trained, adaptable, and tech-savvy.
August 13, 2012
Judy Dahl
No Comments
Credit unions are looking at staffing differently these days because of the challenging economy and changing technology.
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May Cover

Credit Union Magazine

• May digital edition

May 2013

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Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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