Software helps CUs use service as a selling point.
March 8, 2013
Staff buy-in is crucial for making CRM systems effective.Read More
On My Mind
Do you promote your cooperative philosophy as a perk to current and prospective employees?
March 4, 2013
Some employers have taken employee perks to a whole new level.Read More
With the recession waning, your most valued employees could get lured away.
February 3, 2013
CUs are rethinking their front-line staffing strategies to meet members’ changing preferences.Read More
Overall return on assets for CUs rebounded to 68 basis points at year-end 2011.
January 13, 2013
'You can’t improve if you don’t keep score.'Read More
Themed training and a unique merger garner top 2012 training awards.
January 10, 2013
Targeted training enhances employee engagement and job satisfaction.Read More
Governance expert describes the continuum of board oversight styles, from rubber-stamping to micromanaging.
November 19, 2012
‘Do CEOs like rubber stamping boards? A good CEO won’t.’Read More
Training can help staff turn member interactions into loan opportunities.
November 17, 2012
CUs have retooled to help staff recognize and act on lending opportunities that also benefit members.Read More
Community First CU, Warren FCU earn ‘WOW’ Awards for best overall training.
November 1, 2012
CUNA recognizes 12 CUs for outstanding training programs and professionals.Read More
‘True success is by design, and measured by the good it does for others.’
September 1, 2012
Tarrant County Credit Union CEO Lily Newfarmer is a Credit Union Hero.Read More
Today’s employees must be highly trained, adaptable, and tech-savvy.
August 13, 2012
Credit unions are looking at staffing differently these days because of the challenging economy and changing technology.Read More