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ARTICLES

Time to Transform the 'Face' of CUs

CUs must align their mission with the evolving needs of members and potential members.
October 1, 2012
John Deignan
One Comment
How can CUs leverage their strengths to compete in today’s marketplace and continue to thrive in the future?
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Hofheimer
America's CU Conference

What’s the Future of the Branch?

Offering multiple delivery channels doesn’t reduce branch traffic, study shows.
June 19, 2012
No Comments
Expect branches to become leaner, and more specialized and sales-focused.
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Offer Seamless Service

Expand delivery channels to give members better service.
January 1, 2011
Sue Douglas
No Comments
The single branch channel is a thing of the past for financial services.
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Service Delivery Strategies

Base yours on members’ needs, not trendy technology.
October 26, 2010
Darla Dernovsek
No Comments
Weaving your CU into members’ lives and businesses requires more than one product or delivery method.
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‘Look, a Landline!’

Determine which delivery channels members want today and tomorrow.
October 26, 2010
Steve Rodgers
No Comments
Determine which delivery channels members want today and tomorrow.
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U.S. Could Become 'Fraudster's Paradise' by 2012

July 15, 2010
No Comments
By 2012, the U.S. will stand alone as the only major country without chip-card technology.
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May Cover

Credit Union Magazine

• May digital edition

May 2013

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Look into the Future of Finance

Finovate Highlights Industry's Best and Brightest

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The Bottom Line About Branding

Are You Selling Products—Or Helping Members Achieve Their Goals?

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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