Items Tagged with 'Solutions Conference'

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CSCU's 2013 Solutions Conference

The Time Is Right for CUs, Says Harley-Davidson Strategist

‘If I were to open a business in 2013, I’d open a credit union.’
May 25, 2013
Small community-based businesses can capitalize on today’s anti-big business mindset.
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CSCU's 2013 Solutions Conference

The Key to Debit Card Growth

Change member behavior and shift volume away from cash and check.
May 7, 2013
One-third of consumers are heavy users of debit, using their cards more than 10 times per month.
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CSCU's 2013 Solutions Conference

Scenes from CSCU's 2013 Solutions Conference

The event focused on card program strategic planning, EMV, the future of mobile payments, and the evolving marketplace.
May 1, 2013
The conference, sponsored by the credit union card processing association, took place in St. Petersburg, Fla.
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CSCU's 2013 Solutions Conference

Q&A with CSCU President Bob Hackney

'There’s plenty to be positive about and now’s the time to grow.'
May 1, 2013
CUs are no longer just hunkering-down and maintaining the status quo, Hackney says.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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