Items Tagged with 'generation'

ARTICLES

Introducing the Millennial

The Millennial generation is beginning to saturate the retail banking customer base.
February 13, 2013
As these potential members mull their options for long-term financial partners, it will pay to get to know them now.
Read More

Be an Advocate For Members

'Why aren’t we using advocacy to attract the next generation of customers?'
January 1, 2013
Today’s most successful brands rely on customer advocacy, says Brett King.
Read More
CUNA Lending Council Conference

King: Bye, Bye Branches

Failing to adapt to changing consumer behavior and technology could lead to CUs’ demise.
November 7, 2012
CUs must determine how they’ll attract and interact with members who have grown up with mobile technology.
Read More
America's CU Conference

Liotta: Be Generationally Savvy in the Workforce

Large-scale retirements will cause a ‘leadership deficit’ in many organizations.
June 19, 2012
Expect coveted young employees to ask tough questions about your CU’s unique value proposition.
Read More

The Generational Debt Gap

Baby boomers boast high credit scores while Generation X tips the scales on debt.
February 22, 2012
Study provides insights into the debts and credit scores of four key age groups.
Read More

CUs and Young Adults

July 18, 2010
What are the biggest barriers to getting young adults to consider using credit unions?
Read More

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive