Items Tagged with 'interactions'

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The Art and Science of Follow-Up Calls

Don’t miss an opportunity to create value, avoid problems, and deepen relationships.
Carla Schrinner
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Successful follow-up requires careful planning and attention to detail.
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The Top 10 Service Trends of the Future

Expect insourcing to replace outsourcing due to poor consumer experiences.
Lora Bray
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Savvy managers of frontline service providers will incorporate these trends in their strategies for member interactions.
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