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Award-winning lenders, part III

Teamwork, Sales Focus Lead to Mortgage Success

Staff view their jobs as if they're running a small business.
January 22, 2013
Jim Jerving
No Comments
Incentives, competitive rates, new products, and community partnerships, also grow loan volume.
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Council Lauds Training Innovators

Themed training and a unique merger garner top 2012 training awards.
January 10, 2013
Julie Lang
No Comments
Targeted training enhances employee engagement and job satisfaction.
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CUs Exchange Onboarding Best Practices

Empower employees to serve new members during the account-opening process.
October 25, 2012
Steve Rodgers
One Comment
The first 90 days is crucial for making or breaking a new-member relationship.
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Secrets of Member Service Success

Figure out what’s driving each member’s need and help them meet it.
September 5, 2012
No Comments
Each member interaction is an opportunity to learn something and leverage that knowledge.
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Training

Award Winners Transform Training

Exceptional trainers build people up and help them succeed.
July 1, 2012
Marlo Foltz
No Comments
What do ELLy Award winners look like? They’re flexible and willing to face any challenge that comes their way.
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Predictive selling

Grow Wallet Share With Predictive Selling

Consumers aren’t borrowing, but they’ll refinance if offered a good deal.
April 1, 2012
Bill Merrick
No Comments
CUs need to shed old mindsets and embrace sales as a way to serve members.
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Riveting Presentations Highlight Operations Council Conference

Attendees learn benefits of ‘humanizing’ their business.
November 9, 2011
No Comments
Next year’s CUNA Operations, Sales, and Service Council Conference will be at The Cosmopolitan in Las Vegas.
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December Home Prices Hit Record Low for 2010

Don’t expect prices to rebound until the supply of foreclosed properties is exhausted.
March 1, 2011
No Comments
Sales of foreclosed properties dampened U.S. home prices.
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Exceeding Expectations Helps CU Exceed its Goals

Developing a sales and service culture leads to award-winning results.
January 17, 2011
No Comments
1st MidAmerica CU wanted to inspire employees to seek out and exceed members' needs with a sales and service culture. The CU exceeded its goals in every area.
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CUNA Tools January 2011

Training opportunities come in a wide range of formats.
January 1, 2011
No Comments
Training opportunities come in a wide range of formats.
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May Cover

Credit Union Magazine

• May digital edition

May 2013

heroes

What's Popular

Popular Stories

Look into the Future of Finance

'Tolerate Failure'

Finovate Highlights Industry's Best and Brightest

Jump-Start Your Loan Portfolio: Nine Steps

Are You Selling Products—Or Helping Members Achieve Their Goals?

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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