Items Tagged with 'research'

ARTICLES

Brent Dixon

In Constant Pursuit of Good Design

Delight and happiness are tools used to design good CU experiences.
October 2, 2013
‘It’s ok to positively disrupt the system.’
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Creating Loyal Gen Y Members

Two-year campaign helps Veridian CU grow Gen Y membership by 6%.
September 9, 2013
Younger members of the demo are focused on their education or finding jobs and the older group is overwhelmed by new lifestyle changes.
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CUNA's Member & Nonmember Survey Results

Help Nonmembers Overcome Barriers

Five things CUs can do differently to convince nonmembers to join.
August 12, 2013
'Young nonmembers want convenience, and that means mobile banking.'
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On My Mind

Members and Nonmembers

Credit Union Magazine sponsors national research into members’ and nonmembers’ financial lives.
August 1, 2013
Using this national research as benchmark data, your CU can see how it compares with national averages.
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CUNA's Member & Nonmember Survey Results

Does College Make a Difference?

College students are more likely than noncollege students to be credit union members.
July 30, 2013
College students are much more likely than noncollege students to have bank accounts.
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Playing Croquet with Lady Macbeth and The Outlaw Josey Wales

We may feel challenged, but determination will see us through.
June 3, 2013
‘Great cultures encourage risk and are tolerant of failure.’
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The Art of Asking Questions

The answer to a research question often is multifaceted and ongoing.
June 3, 2013
The question of when to retire isn’t easily answered.
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Three Features That Will Change Mobile Money

Mobile data promises much deeper member relationships for CUs that invest well.
November 5, 2012
Location awareness, augmented reality, and mobile payments will tie mobile members to their CUs.
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‘Help! I Need Some Money, Honey!’

How can CUs help members make prudent financial plans?
September 18, 2012
Consider the financial assumptions members make and potential perils they may encounter.
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Big, Small, or Online: Why Do Young Adults Choose a Financial Institution?

Convenience, whether geographical or electronic, is king for young consumers.
September 17, 2012
What's a CU to do in the face of "convenience competition?" Fight back.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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