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ARTICLES

Harness Members’ Social Power

Consumers can contribute immediately and powerfully to a better service experience.
October 1, 2012
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Social media has become an integral part of the consumer experience, but few companies embrace it.
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Gamification

Why CUs Should Think Like Game Designers

Games are fun, while personal finances are often boring or overwhelming.
August 14, 2012
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If misaligned incentives and boring experiences are the enemy of traditional financial services, gamification could be our hero.
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Five Rules for Giving Feedback

There is a right way to tell employees how their performance measures up.
April 1, 2012
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Leadership requires telling employees how their performance measures up, according to “How to Lead by The Book: Proverbs, Parables, and Principles to Tackle Your Toughest Business Challenges."
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Time to Invest in Member Innovation

April 1, 2012
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“The Strategy of Hope,” by James Collins, CEO of O Bee Credit Union, Tumwater, Wash., published in the February 2012 issue of Credit Union Magazine is a must-read.
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May 2013

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Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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