Items Tagged with 'feedback'

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Harness Members’ Social Power

Consumers can contribute immediately and powerfully to a better service experience.
Social media has become an integral part of the consumer experience, but few companies embrace it.
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Five Rules for Giving Feedback

There is a right way to tell employees how their performance measures up.
Leadership requires telling employees how their performance measures up, according to “How to Lead by The Book: Proverbs, Parables, and Principles to Tackle Your Toughest Business Challenges."
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