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Items Tagged with 'feedback'
Consumers can contribute immediately and powerfully to a better service experience.
October 1, 2012
Social media has become an integral part of the consumer experience, but few companies embrace it.Read More
Games are fun, while personal finances are often boring or overwhelming.
August 14, 2012
If misaligned incentives and boring experiences are the enemy of traditional financial services, gamification could be our hero.Read More
There is a right way to tell employees how their performance measures up.
April 1, 2012
Leadership requires telling employees how their performance measures up, according to “How to Lead by The Book: Proverbs, Parables, and Principles to Tackle Your Toughest Business Challenges."Read More