Items Tagged with 'customer'

ARTICLES

A Look Ahead with Bob Trunzo

CUNA Mutual Group’s new CEO aims to help CUs expand their member relationships.
December 26, 2013
‘When you listen to your customer you do the right thing.’
Read More

The Art and Science of Follow-Up Calls

Don’t miss an opportunity to create value, avoid problems, and deepen relationships.
September 16, 2013
Successful follow-up requires careful planning and attention to detail.
Read More

Make Members’ (Financial) Dreams Come True

Apply the four keys to the Disney service culture.
September 9, 2013
When it comes to fostering a sales and service culture, who better to study than the Walt Disney Company?
Read More

The Top 10 Service Trends of the Future

Expect insourcing to replace outsourcing due to poor consumer experiences.
March 20, 2013
Savvy managers of frontline service providers will incorporate these trends in their strategies for member interactions.
Read More

Seven Marketing Metrics Worth Obsessing Over

Leads and sales revenue are important, but they’re not good measures of what could be.
February 4, 2013
Everyone wants more leads, but the gold is in converting more leads to customers.
Read More

CUs Must Speak With One Voice to a New Generation

Large banks are in a much better position to deliver on technology.
October 19, 2012
For Gen Y, customer service no longer is king—it’s third to technology and convenience.
Read More

Social Engineers Target Service Staff

Customer service skills can be a handicap in the fight against fraud.
September 26, 2012
High-tech countermeasures do little to prevent a CU’s employees from succumbing to social engineering.
Read More
Cheney/Peters: Part II

Peters: It’s Good to be the Little Guy

Large providers can't supply the intimate experience that CUs and other small, local businesses can.
May 17, 2012
“I tell retailers if you’re local and you can’t beat the hell out of Walmart, there’s something wrong with you.”
Read More

Financial Services Undergoing ‘Secular Shift’

Four forces will fuel the shift to a slow-growth, high-cost operating environment, analysts predict.
March 1, 2012
The financial services industry is transitioning from a high-margin business to a low-margin undertaking.
Read More
CU Mag cover July 2014

Credit Union Magazine

July 2014

What's Popular

Popular Stories

Recent Discussion

Your Say: Should CUs Impose Age Limits for Directors?

View Results Poll Archive