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Future Tech

The Top 10 Service Trends of the Future

Expect insourcing to replace outsourcing due to poor consumer experiences.
March 20, 2013
Lora Bray
No Comments
Savvy managers of frontline service providers will incorporate these trends in their strategies for member interactions.
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Makerting

Seven Marketing Metrics Worth Obsessing Over

Leads and sales revenue are important, but they’re not good measures of what could be.
February 4, 2013
John Jantsch
No Comments
Everyone wants more leads, but the gold is in converting more leads to customers.
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CUs Must Speak With One Voice to a New Generation

Large banks are in a much better position to deliver on technology.
October 19, 2012
Alex Matjanec
No Comments
For Gen Y, customer service no longer is king—it’s third to technology and convenience.
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Social Engineers Target Service Staff

Customer service skills can be a handicap in the fight against fraud.
September 26, 2012
David Blazier
No Comments
High-tech countermeasures do little to prevent a CU’s employees from succumbing to social engineering.
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Tom Peters
Cheney/Peters: Part II

Peters: It’s Good to be the Little Guy

Large providers can't supply the intimate experience that CUs and other small, local businesses can.
May 17, 2012
No Comments
“I tell retailers if you’re local and you can’t beat the hell out of Walmart, there’s something wrong with you.”
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Financial Services Undergoing ‘Secular Shift’

Four forces will fuel the shift to a slow-growth, high-cost operating environment, analysts predict.
March 1, 2012
No Comments
The financial services industry is transitioning from a high-margin business to a low-margin undertaking.
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May Cover

Credit Union Magazine

• May digital edition

May 2013

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Look into the Future of Finance

Scenes from FinovateSpring 2013

Scenes from the 19th Annual CUNA CFO Council Conference

Gladwell: CUs are David to Banks’ Goliath

Survey Says: Americans Lack Credit Score Knowledge

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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