Items Tagged with 'customer'

ARTICLES

A Look Ahead with Bob Trunzo

CUNA Mutual Group’s new CEO aims to help CUs expand their member relationships.
‘When you listen to your customer you do the right thing.’
Read More

The Art and Science of Follow-Up Calls

Don’t miss an opportunity to create value, avoid problems, and deepen relationships.
Successful follow-up requires careful planning and attention to detail.
Read More

Make Members’ (Financial) Dreams Come True

Apply the four keys to the Disney service culture.
When it comes to fostering a sales and service culture, who better to study than the Walt Disney Company?
Read More

The Top 10 Service Trends of the Future

Expect insourcing to replace outsourcing due to poor consumer experiences.
Savvy managers of frontline service providers will incorporate these trends in their strategies for member interactions.
Read More

Seven Marketing Metrics Worth Obsessing Over

Leads and sales revenue are important, but they’re not good measures of what could be.
Everyone wants more leads, but the gold is in converting more leads to customers.
Read More

CUs Must Speak With One Voice to a New Generation

Large banks are in a much better position to deliver on technology.
For Gen Y, customer service no longer is king—it’s third to technology and convenience.
Read More

Social Engineers Target Service Staff

Customer service skills can be a handicap in the fight against fraud.
High-tech countermeasures do little to prevent a CU’s employees from succumbing to social engineering.
Read More
Cheney/Peters: Part II

Peters: It’s Good to be the Little Guy

Large providers can't supply the intimate experience that CUs and other small, local businesses can.
“I tell retailers if you’re local and you can’t beat the hell out of Walmart, there’s something wrong with you.”
Read More

Financial Services Undergoing ‘Secular Shift’

Four forces will fuel the shift to a slow-growth, high-cost operating environment, analysts predict.
The financial services industry is transitioning from a high-margin business to a low-margin undertaking.
Read More
Credit Union Magazine

Credit Union Magazine

October 2014

What's Popular

Popular Stories

Recent Discussion

Your Say: Have You Ever Suffered a Denial of Service Attack?

View Results Poll Archive