Items Tagged with 'complaints'

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Manage Member Complaints Efficiently and Professionally

Adhere to your CU's procedures to avoid actions that might prompt legal claims and damages.
June 11, 2014
How you handle complaints makes all the difference in members' level of satisfaction—or the likelihood they’ll escalate the situation.
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Refine Collections to Reclaim Repayments

February 1, 2012
As both credit unions and members recover from the Great Recession, a thoughtful approach to strengthening collections makes it possible to find solutions for members, reclaim loan funds, and refine lending operations.
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CU Mag cover July 2014

Credit Union Magazine

July 2014

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