Items Tagged with 'complaints'

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Manage Member Complaints Efficiently and Professionally

Adhere to your CU's procedures to avoid actions that might prompt legal claims and damages.
How you handle complaints makes all the difference in members' level of satisfaction—or the likelihood they’ll escalate the situation.
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Refine Collections to Reclaim Repayments

As both credit unions and members recover from the Great Recession, a thoughtful approach to strengthening collections makes it possible to find solutions for members, reclaim loan funds, and refine lending operations.
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