Articles from our Experts in Management

Keep Your Eye on the Ball

November 10, 2010
Don't let distractions cause you to lose focus on member service. I remember when my father started to pursue his dream of having a great baseball player in the family. The first lesson involved pitching and catching. “Keep your eye on the ball,” he stressed. READ MORE

Caution: God at Work

November 01, 2010
Tread carefully when religious values enter the workplace. READ MORE

What Could Have Been

October 10, 2010
Has government action hurt or helped the economic recovery? READ MORE

People Mergers

September 20, 2010
What's the big deal about mergers? Your credit union has checklists for: to-do items, systems the merging credit union uses, its phone system, products and services, rates, number of members, select employee group locations, and so on. READ MORE

Embrace a Culture of Continuous Improvement

September 13, 2010
Reduce costs and improve quality by implementing a Six Sigma program. READ MORE

Loyal Members: A Bushel at a Time

September 06, 2010
Today's 90 mil­lion CU members have 19 million children under 18. The best way to get loyal young members is through their parents. READ MORE

Consider the Doughnut Man

August 20, 2010
The 'doughnut man' owns a small pastry shop in Madison, Wis. He exemplifies two major economic trends redefining America's middle class. READ MORE

What Happens in Europe Doesn't Stay in Europe

August 19, 2010
The latest "100-year" economic crisis to affect the global economy, which lately seems to occur every seven to eight years, is the Euro-Zone debt crisis. The culprit: Too much borrowing and spending during the last decade. READ MORE

Is Honesty The Best Policy?

August 12, 2010
Are you always honest with your employees? Really? Let's take a test. READ MORE

Celebrate CU Values

August 12, 2010
In the wake of slowly recovering global economy, credit unions have much to celebrate. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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