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Articles from our Experts in Management
Should We Be Concerned About Liquidity?
December 10, 2012
Your contingency plan should include prioritizing the assets you could sell to fund liquidity.
When Work Disappears
November 30, 2012
The lack of work is a far bigger issue than the few who mooch off government.
Consumers Must Speak Up to Support CUs
November 09, 2012
CUs will be challenged to show everyone that assaulting the CU tax exemption won’t be worth it.
This Recession Is No Picnic
September 24, 2012
The recession has required all of us—employers and employees alike—to make some sacrifices.
Where Will Your Next CEO Come From?
September 21, 2012
Limiting your search to one avenue overlooks the importance of selecting a CEO with the right combination of skills and vision.
CUs Always Will Be the Smarter Choice
September 01, 2012
It seems there’s a new regulation, technology, product, or competitor every week.
How to Avoid Labor Litigation
August 31, 2012
Legal actions have exploded in recent years in both private and class-action lawsuits.
‘Destroy and Reimagine’
June 24, 2012
CUs can avoid obsolescence and compete with larger competitors by staying true to their “bedrock” values of integrity and service, and connecting with their local communities.
Leading From the Front
May 14, 2012
Good leaders like George Washington, Ray Crock, and Henry Ford, were successful because they led by example.
Back on Track?
May 01, 2012
CUNA economists recently dusted off their crystal ball. The prognostications probably won’t shock you, but you might be pleasantly surprised.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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