Articles from our Experts in Compliance

Navigating Dodd-Frank’s Murky Waters

March 22, 2012
Traversing the ever-changing regulatory environment of yesterday seems like child’s play compared with the “new normal” of today. READ MORE

Top 10 ‘Additional Triggers’

March 22, 2012
The recent GAO report regarding NCUA and failed CUs was an eye-opener. READ MORE

The Interaction of SCRA and Reg Z

March 22, 2012
The first thought a CU has when it learns a member is in the military or is about to go on active  duty is that it will have to comply with the Servicemembers Civil Relief Act. READ MORE

Court OKs Up-Front Card Fees

January 13, 2012
The original rule regarding the limitation of fees during the first year after an account is opened remains in place and credit unions should continue to comply with it. READ MORE

Investigate Unauthorized Transactions

December 22, 2011
NCUA indicates some of the most common consumer complaints are related to unauthorized transactions and Regulation E. READ MORE

CUNA Aims to Ease CUs’ Reg Burden

December 01, 2011
Any new requirements that may emerge over the horizon will only add to the load CUs already must shoulder. READ MORE

Stay On Track With Policy Updates

November 22, 2011
As this year winds down and we consider all the regulatory changes that have occurred, it’s important to reflect on one issue that might not always have been front and center: your credit union’s policies and procedures.  READ MORE

Mortgage Ads On the Straight & Narrow

November 22, 2011
In July, the Federal Trade Commission issued a final rule relating to unfair or deceptive acts and practices in mortgage loan advertisements. READ MORE

When ‘Free’ Means Free

September 26, 2011
Since the Federal Reserve issued its final rules on interchange fees, some financial institutions have eliminated free checking to recoup lost income. READ MORE

The 14-Day Question

September 24, 2011
Some CUs are confused about the 14-day timing requirement for periodic statements. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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