Articles from our Experts in Technology

Mobile Madness

December 07, 2010
The buzz at the BAI conference over mobile banking—and the apps that enable it—was deafening. READ MORE

‘Look, a Landline!’

October 26, 2010
Determine which delivery channels members want today and tomorrow. READ MORE

What's Your Plan?

October 25, 2010
Technology plans are like politicians: short on substance, long on prose, and unlikely to do what they're supposed to do. READ MORE

CUs Catch Mobile Wave

August 02, 2010
Last October, I was in Kenya with World Council of Credit Unions representatives. As I bounced along a rural road outside Nairobi, two of my Kenyan traveling companions had this conversation: READ MORE

Social Networks That Boost Your Business

June 18, 2010
Innovative companies are embracing Web 2.0 to enhance communication, information sharing, and collaboration. READ MORE

Conduct a Web Site Compliance Review

December 15, 2009
By Steve Gibbs In recent years, regulatory requirements such as the Bank Secrecy Act and the Fair and Accurate Credit Transactions Act’s Identity Theft Red Flags have diverted our attention from many basic—and equally important—directives and regulations. In particular, the need to perform a periodic Web site compliance review has... READ MORE

Is That A Chip Over Your Shoulder?

March 30, 2009
Chip is fast becoming the global standard for credit card security—except in the U.S. In the early 1990s, I was part of the working team that developed and rolled out the “EMV” standards for chip cards. EMV is the industry abbreviation for the consortium of three companies—Europay International,... READ MORE

Promote Remote

February 20, 2009
CUs lead the push for remote deposit capture. Jerry Federico recalls leaving his booth briefly at a recent trade show. “When we came back, a passerby who’d just seen our demo was instructing another visitor how to use our remote deposit capture software. He'd learned how to do... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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