Articles from our Experts in Technology

Improve Members’ Online Experience

May 14, 2012
Studies show about 50% of attempts to open accounts online fail. READ MORE

 Is Isis Keeping You  Up at Night?

April 15, 2012
What could an organization called Isis and events taking place in Barcelona possibly have to do with credit unions? READ MORE

Mobile Banking Compliance

March 22, 2012
In my compliance world, I like to write about topics that are black and white. But this month I’m going to discuss mobile banking compliance, which currently features a few more shades of gray. READ MORE

Envision the Possibilities For Member Biz

February 01, 2012
My husband has a small property-care business—and he has a tablet and a smartphone. READ MORE

Artificial Intelligence Is Better Than None

January 24, 2012
Economists predict housing sales will be flat, small-business optimism will remain low, and jobs will be scarcer than a rotary phone. READ MORE

On Pirates And Profitability

November 14, 2011
A salesperson's recent pitch for mobile banking reminded me of the way retailers used to sell bell-bottom jeans. READ MORE

Mobile Security Jitters

November 01, 2011
Researchers at Javelin Strategy & Research were stumped when despite strong annual increases in smartphone adoption, a recent study showed no corresponding increase in consumer adoption of mobile banking. READ MORE

 Welcome to Web 3.0

September 26, 2011
Web 3.0 uses “semantic technology,” which combines information from many sources on the Web in real time. READ MORE

Next Up: Mobile RDC

March 01, 2011
Once mobile banking becomes commonplace, mobile RDC could become a differentiator. READ MORE

Stuck at '12:00?'

December 27, 2010
Participating in social media is risky but necessary. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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