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Front Line Newsletter

Sue Lanphear
Managing Editor
Phone: (608) 231-4086
5710 Mineral Point Road
Madison WI 53705
US
www.cuna.org/buy/pubs//cuteller.html
Front Line is the monthly sales and service newsletter for professional tellers, call center staff, and member service representatives. Engage and educate your front-line staff, empowering them to improve their sales and service. Front Line newsletter is packed with compliance updates, cross-selling strategies, risk-management tactics, and real-life examples of outstanding member service. Multiple-copy discounts are available. Subscribe online or call 800-348-3646.
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June 13 Cover

Credit Union Magazine

• June digital edition

June 2013

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What's Popular

Popular Stories

Serving Low-Income Populations Requires Innovation

Why Should CUs Care about Immigration Reform?

How to Build Community Partners

Don’t Overlook the Higher-Priced Mortgage Rule

Reach the Underserved

Recent Discussion

We utilized this product for a few months right now, but it doesn't seem to have much value in comparison to our other online tools. Good concept, works well. It just seems that our membership is not interested.

You make a good point, Wally. I should have caught that one. I'll take that out tidbit.

According to the article, "Bankrate.com examined 56 high-yield checking accounts...and found the average annual percentage yield (APY) to be 1.64%—nearly 33% higher than the average interest-bearing checking account (0.05%)." By a show of hands, who thinks a 1.64% APY is only roughly 33% higher than a 0.05% APY? Hmmm...

Steve, As always, the E-Scan provides key strategic insights for credit unions to consider. When it comes to reaching Generation Y (trend number 10), one of the best things credit unions can do is to target mom and dad. Research indicates that most young people start their first "bank" experience where their parents recommend. So to reach Gen. Y, go after mom and dad. Mark

Ed, this is correct: 100% is a 1-to-1 relationship, not 1%, which is a 1 to 100 relationship.

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