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Why CUs Are Vital

How we’ll compete with larger entities in the future.

Remaining Vital in 2013

What are CUs’ top priorities, challenges, and strategies over the next 18 months?

Humanizing Service in the Age of Technology

Personalize the banking experience to enhance member relationships.

CU Security: Take an Enterprise Approach

CUs are beginning to understand the disadvantages of disparate security operations.

Deposit Automation: A Q&A with Wescom CU

New feature enhances the member experience, creates new efficiencies.

Channels Create Connections

Take a multichannel approach to building relationships.

Service is the Problem; Technology is the Answer

Responsiveness and ease of doing business are key to member loyalty.

Five Reasons CUs Can’t Afford to Wait on Mobile

Members increasingly rely on the mobile channel as their primary form of communication.

Introducing the Millennial

This group desires consistency and efficiency in its interactions with CUs regardless of the channel.

May Cover

Credit Union Magazine

• May digital edition

May 2013

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What's Popular

Popular Stories

Finovate Highlights Industry's Best and Brightest

Look into the Future of Finance

Scenes from FinovateSpring 2013

Scenes from the 19th Annual CUNA CFO Council Conference

Gladwell: CUs are David to Banks’ Goliath

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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