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Best Practice Reports
CU Magazine Best Practices Report: Collections the Credit Union Way PDF
With delinquencies on the rise and foreclosures setting records in some regions, the credit union collections staff is even more challenged than usual. Yet some credit union collectors are thriving with tactics that mix creativity and conviction. In this report from Credit Union Magazine, executives from eight credit unions share how they're weathering the economic storm. (19-page report)
Stock # 28299P
CU Magazine Best Practices Report: Serving Spanish-Speaking Members PDF
Considering the U.S. population of Hispanics has grown by more than 50% in a decade, according to the U.S. Census Bureau, it's clear credit unions have a business interest in serving this market. In this report from Credit Union Magazine, executives from eight credit unions tell how they attract Spanish-speaking people to join and use their products and services. Speaking their language and going out in their communities to meet them top the list of critical strategies. (25-page report)
Stock # 28208P
CU Magazine Best Practices Report: Fatten Your Wallet Share: New Growth With Current Members PDF
How can credit unions turn around the trend of slow growth? Looking to current members is one way.
The Credit Union National Association looked at credit unions that are growing organically--that is, due to factors other than mergers. In this report from Credit Union Magazine, nine of these fast-growing credit unions discuss their strategies for obtaining a greater share of members' wallets.
(25 page report)
Stock # 27922P
CU Magazine Best Practices Report: CEO & Board Succession Planning PDF
This report covers responsibilities of the CEO, the board of directors, human resources staff, and senior executives in creating a succession plan, steps necessary for both an emergency succession plan and for a managed succession plan, issues to address between the CEO's departure and appointment of a permanent replacement, ways to develop leaders within the credit union, and resources needed for succession planning. (20 page report)
Stock # 26226P
CU Magazine Best Practices Report: A Youthful Approach to CU Growth PDF
Credit union members are an average of 47 years old today vs. 40 in 1985, according to CUNA's 2006-2007 Credit Union Environmental Scan. Credit unions must attract younger members to grow and remain viable. How do you attract generation Y and younger consumers? Offer products and services customized for different age groups. (26 page report)
Stock # 27826P
CU Magazine Best Practices Report: Lessons Learned from Business-Services Providers PDF
Although the credit union share of the business lending market is negligible compared with banking institutions--0.73% versus 99.27%--it’s grown rapidly during the past few years. This new report shares wisdom from eight veterans of member business lending. (22 page report)
Stock # 27733P
CU Magazine Best Practices Report: Credit Counseling That Works PDF
Credit unions offering credit counseling services have bold opportunities to improve members' lives while strengthening their bottom line. This concise report describes how eight leading-edge credit unions have helped members successfully manage their debts, make the most of their assets, and achieve financial freedom.
(28 page report)
Stock # 27054P
CU Magazine Best Practices Report: Disaster Recovery -- Lessons Learned PDF
A disaster recovery plan is the best tool available to help you serve members and survive the crisis. In this report, you’ll learn how eight credit unions coped with disasters and turned their challenges into opportunities. (21 page report)
Stock # 27272P
CU Magazine Best Practices Report: Risk-Based Lending -- More Members, More Loans PDF
Discover how risk based lending can help you provide vital lending services to your most “in need” members. This report uses case studies to examine how credit unions of varying membership and asset sizes are operating successful risk-based lending programs.
(28 page report)
Stock # 27273P
CU Magazine Best Practices Report: Serving Members of Modest Means PDF
Discover innovative ways to serve members of modest means. This report features case studies of how eight innovative credit unions are serving low- to moderate-income members. These credit unions share a passion for bringing new members into the cooperative fold -- people who otherwise would be forced to rely on expensive check-cashers and fringe bankers. (21 page report)
Stock # 26798P
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