Articles by Lora Bray
Leadership lessons from Starbucks provide grounds for member engagement.
November 12, 2013
Make your CU a part of members’ daily routine.Read More
How do you hone in on members’ needs and expectations—and get them singing your tune?
November 4, 2013
Attentiveness to members’ needs will result in repeated service encores.Read More
Build a solid team with people who fit your company culture.
November 3, 2013
‘Talent wins games, but teamwork and intelligence win championships.’Read More
Research shows how to scare off competitors and learn the technological tricks that treat your members.
October 21, 2013
Surprises can be good or bad.Read More
Look at lifestyle trends of the aging to help members be financially fit for retirement.
October 18, 2013
Doing nothing is a choice, but one that often leads to disappointing results.Read More
Consider how your CU can help members find happy financial landings.
October 2, 2013
‘The line between failure and success is so fine that we scarcely know when we pass it.’Read More
CUs can erase some of the challenges business members face.
September 23, 2013
How can your CU help business members succeed?Read More
Both consumers and lenders must prepare for economic flips and turns, and have safety nets in place.
September 16, 2013
‘Risk comes from not knowing what you’re doing.’Read More
Both jobs and volunteer opportunities are valuable commodities.
September 13, 2013
‘Individual unemployment is the strongest predictor of default.’Read More