Articles by Lora Bray

Lean on Me

More consumers need a hand surviving the recession and preparing for retirement.
Do your members lean on you with their personal finance issues, financial literacy concerns, and other needs?
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Tricky Choices

Data can help us make the best possible choices.
This week’s Research Roundup examines economic realities and offers insights on older Americans.
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Fire Up!

News of the Western forest fires has been frightening yet thought-provoking.
Does opportunity for a rejuvenating firestorm exist in the financial services industry?
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Service Without Reservation

A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
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