Articles by Lora Bray

Fire Up!

News of the Western forest fires has been frightening yet thought-provoking.
Does opportunity for a rejuvenating firestorm exist in the financial services industry?
Read More

Service Without Reservation

A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
Read More

Catalysts for Change

Don't wait for the temperature to rise before you take action
Is your decision making the result of an unexpected catalyst or forward thinking?
Read More

These Are a Few of His Least Favorite Things

It’s interesting what a little experience can do to change one’s perspective.
Contemplate your CU’s frame of reference: Do you offer products and services based on your own experiences—without understanding the competition’s activities or member needs?
Read More

Focus on Your Core Strengths

Are you successfully engaged with core product and service offerings?
When it comes to meeting members’ needs, go back to the basics.
Read More

A Bit of Unpleasantness

Do privacy violations at your CU leave members feeling trapped?
Reports of consumer loan fraud rose 127% from 2010 to 2011.
Read More

How Does Your Garden Grow?

CUs invest in members to sow the seeds of success.
Meeting members’ needs is like gardening: Each requires nurturing, patience, and persistence.
Read More

Monitor Risks as Employees Use Social Media

Your policies should inform employees that they’re responsible for the content they post on social media sites.
Fewer than 30% of large organizations will block employee access to social media sites by 2014, according to Gartner. That’s compared with 50% just two years ago.
Read More

In the Deep Freeze

Icy news still pervades the unemployment front.
Also chilling is research regarding consumers’ spending and savings habits.
Read More

It's Not Confusing; It's Confucius!

‘Reviewing what you have learned and learning anew, you are fit to be a teacher.’
What can we learn from past mistakes in the mortgage arena?
Read More

What's Popular

Popular Stories

Recent Discussion

Your Say: Are you ready for the change to EMV?

View Results Poll Archive