Articles by Lora Bray

Librarian in a Hard Hat

Hat’s off to those who proactively address research challenges.
Lora Bray
No Comments
This week’s Research Roundup examines student loans, a possible mortgage crisis for older Americans, and more.
Read More

Make Information Actionable!

Consumers need actionable information regarding investments and housing.
Lora Bray
No Comments
You can’t accomplish your mission without the right data.
Read More

Tricky Choices

Data can help us make the best possible choices.
Lora Bray
No Comments
This week’s Research Roundup examines economic realities and offers insights on older Americans.
Read More

Fire Up!

News of the Western forest fires has been frightening yet thought-provoking.
Lora Bray
No Comments
Does opportunity for a rejuvenating firestorm exist in the financial services industry?
Read More

Service Without Reservation

A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
Lora Bray
One Comment
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
Read More

Catalysts for Change

Don't wait for the temperature to rise before you take action
Lora Bray
No Comments
Is your decision making the result of an unexpected catalyst or forward thinking?
Read More

These Are a Few of His Least Favorite Things

It’s interesting what a little experience can do to change one’s perspective.
Lora Bray
No Comments
Contemplate your CU’s frame of reference: Do you offer products and services based on your own experiences—without understanding the competition’s activities or member needs?
Read More

Focus on Your Core Strengths

Are you successfully engaged with core product and service offerings?
Lora Bray
No Comments
When it comes to meeting members’ needs, go back to the basics.
Read More

A Bit of Unpleasantness

Do privacy violations at your CU leave members feeling trapped?
Lora Bray
No Comments
Reports of consumer loan fraud rose 127% from 2010 to 2011.
Read More

How Does Your Garden Grow?

CUs invest in members to sow the seeds of success.
Lora Bray
One Comment
Meeting members’ needs is like gardening: Each requires nurturing, patience, and persistence.
Read More

What's Popular

Popular Stories

Recent Discussion

Your Say: Should CUs Impose Age Limits for Directors?

View Results Poll Archive