Articles by Lora Bray

There's No Place Like Home...

Know the housing trends, and be the institution that makes the difference.
March 19, 2012
With mortgage lending there’s more at stake than a simple refinance, first home purchase, or ‘routine’ foreclosure.
Read More

Lost in Plain Sight

Don't look in the same old places for new solutions
March 12, 2012

Collaborate for the Common Good

Successful collaborations make our jobs easier and more rewarding.
March 1, 2012
Common goals help CUs create efficiencies.
Read More

Don't Sit Under the Apple Tree

Readiness for the unexpected must be a 'core' competency.
February 20, 2012
A bird’s eye view of the international economic crisis.
Read More

'The Gal With a Touch of Sin Walks In'

You surely got trouble if you aren’t networking.
February 13, 2012
Networking is critical for good business relations, strong member interaction, and community involvement—no matter what the definition of “community.”
Read More

Ready for Takeoff

The plane truth about dealing with adversity and other issues.
February 6, 2012
Consider your disaster plan. If service is disrupted to your membership, will they ‘feel the love?
Read More

Pickin' and Grinnin'

Every position has unpleasant tasks, but they enhance the pleasant, rewarding facets of our jobs
January 30, 2012
This week's roundup offers some leadership nuggets and thoughts on what the sluggish economy means for members.
Read More

Go Granny, Go!

CUs must commit themselves to perpetual adaptation to remain relevant to members.
January 23, 2012
Health-care expenses, restricted small business financing, and other issues continue to challenge consumers.
Read More

Wandering in Wonderland?

The answers we seek aren’t always obvious—nor are the questions we need to ask.
January 9, 2012
This week’s roundup examines the world economy, income inequality, the ongoing health-care debate, and other issues of the day.
Read More

Risk Averse in a Bathing Suit

Don't let aversion to risk sink your CU.
January 2, 2012
Are your practices “tried and true” or “tried and tired?”
Read More

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive