Articles by Lora Bray

Research Roundup

What, Me Worry?

‘You can’t wring your hands and roll up your sleeves at the same time.’
September 10, 2012
National Preparedness Month reminds us to anticipate and prepare for potential problems.
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Muddy Buddies

Think about how your leadership role in charitable community events can start a mud slide.
August 27, 2012
What has your CU done lately to show the community you care?
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‘Drop That GPS and See Where Life Takes You!’

How we respond to the unexpected can make for interesting journeys rich in opportunity.
August 27, 2012
Flexibility is essential not only in daily life but in meeting the needs of our jobs and members.
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Lean on Me

More consumers need a hand surviving the recession and preparing for retirement.
August 20, 2012
Do your members lean on you with their personal finance issues, financial literacy concerns, and other needs?
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The Trouble with Enigmas

Don’t assume members will figure out the CU difference on their own.
August 13, 2012
Consumers don’t have the time or inclination to solve riddles, decipher cryptic messages, or unwrap enigmas.
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Librarian in a Hard Hat

Hat’s off to those who proactively address research challenges.
August 1, 2012
This week’s Research Roundup examines student loans, a possible mortgage crisis for older Americans, and more.
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Make Information Actionable!

Consumers need actionable information regarding investments and housing.
July 23, 2012
You can’t accomplish your mission without the right data.
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Tricky Choices

Data can help us make the best possible choices.
July 16, 2012
This week’s Research Roundup examines economic realities and offers insights on older Americans.
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Fire Up!

News of the Western forest fires has been frightening yet thought-provoking.
July 9, 2012
Does opportunity for a rejuvenating firestorm exist in the financial services industry?
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Service Without Reservation

A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
July 2, 2012
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
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