Articles by Lora Bray

Water, Water Everywhere

How is a flood of retirement issues and the changing American family affecting your members?
December 19, 2011
Focus on communication, collaboration, and mutual understanding to meet members’ needs.
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Shall We Dance?

Forging member relationships with a personal touch isn't always a cakewalk
December 19, 2011
How will you keep foreclosures, delinquencies, and a poor job outlook from doing a number on your CU?
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What a character!

Are you meeting members’ expectations?
December 5, 2011
Your CU makes an impression on members with its attitudes, knowledge, outreach, expertise, and reputation.
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The View from Three-and-One-Half-Inch Heels

Does your CU think outside the shoe box?
December 1, 2011
Don’t let your CU miss the opportunity to challenge members’ and the public’s expectations of what you have to offer.
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Lora's Research Roundup

Rich in Thanks

Research reveals consumer plans for holiday spending and disparities in household income.
November 21, 2011
Despite pervasive economic unpleasantness, we still have much to be thankful for this holiday week.
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Lora's Research Roundup

Won’t You Be My Neighbor?

Keeping up with the Joneses is less of an issue these days.
November 20, 2011
Financial trends reveal neighborhood changes with increased income disparity and new family lifestyle choices.
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Lora's Research Roundup

I Like Dreamin'

Some of these research findings will keep you awake at night.
November 14, 2011
Is the American dream turning into a nightmare?
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Tricks or Treats?

Research this week scares up retirement planning, job growth, and spooky health-care concerns.
October 31, 2011
Halloween week research fills your plastic pumpkin with treats in retirement planning, tricks in unemployment, health-care trends for your mummy, and a final scary thought...
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The Wheels on the Bus Go ‘Round and ‘Round…

"All aboard" for a look at small business and student lending trends
October 24, 2011
We’ll take a spin through more recession takeaways, fly over some employer trends, chug through some fraudulent facts, and cruise by the latest retail news...
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Let's Play Ball!

Family income and educational background largely determine which kids succeed and which strike out.
October 23, 2011
On deck this week: The interrelation of productivity, wages, and marriage—as seen through the lens of major league baseball.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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