Articles by Lora Bray

Fire Up!

News of the Western forest fires has been frightening yet thought-provoking.
Does opportunity for a rejuvenating firestorm exist in the financial services industry?
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Service Without Reservation

A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
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Catalysts for Change

Don't wait for the temperature to rise before you take action
Is your decision making the result of an unexpected catalyst or forward thinking?
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These Are a Few of His Least Favorite Things

It’s interesting what a little experience can do to change one’s perspective.
Contemplate your CU’s frame of reference: Do you offer products and services based on your own experiences—without understanding the competition’s activities or member needs?
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Focus on Your Core Strengths

Are you successfully engaged with core product and service offerings?
When it comes to meeting members’ needs, go back to the basics.
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A Bit of Unpleasantness

Do privacy violations at your CU leave members feeling trapped?
Reports of consumer loan fraud rose 127% from 2010 to 2011.
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How Does Your Garden Grow?

CUs invest in members to sow the seeds of success.
Meeting members’ needs is like gardening: Each requires nurturing, patience, and persistence.
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Monitor Risks as Employees Use Social Media

Your policies should inform employees that they’re responsible for the content they post on social media sites.
Fewer than 30% of large organizations will block employee access to social media sites by 2014, according to Gartner. That’s compared with 50% just two years ago.
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In the Deep Freeze

Icy news still pervades the unemployment front.
Also chilling is research regarding consumers’ spending and savings habits.
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It's Not Confusing; It's Confucius!

‘Reviewing what you have learned and learning anew, you are fit to be a teacher.’
What can we learn from past mistakes in the mortgage arena?
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Credit Union Magazine

Credit Union Magazine

October 2014

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