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» Lora Bray
Many Consumers Burdened by 'Debito'
A straight-to-the point look at consumers' credit card habits.
March 10, 2014
Americans owe $856.9 billion on their credit cards, the third-largest source of household debt.
Leadership lessons from Sir Ernest Shackleton.
February 24, 2014
The days of ‘command and control’ style of leadership are over.
Courting the Millennials
The buying power of this demographic is about $200 billion annually.
February 17, 2014
Create an emotional connection with this group.
Fraud and Security: Come Out Fighting!
There’s no room for weakness or tentative jabs when keeping member data safe.
February 10, 2014
Expect security concerns to expand beyond IT to the board level.
Technology Helps CUs Become ‘Practically Perfect in Every Way’
Big data and other tools can turn the ordinary into the extraordinary.
February 4, 2014
Don’t be disrupted by digital technology; use it to become a disrupter.
Movement is Life
Help staff be happier and healthier in 2014.
February 4, 2014
One-fifth of workers plan to change jobs this year.
Enter the Age of the ‘Industrial Internet’
How will this ‘wave of innovation’ affect members and your CU’s products and services?
January 24, 2014
‘Marriage of minds and machines’ will help information become intelligence.
Do Consumers Understand Your Brand?
Marketing communications will be greatly influenced by technological advances and expectations this year.
January 22, 2014
Technology provides the opportunity to revive member loyalty.
A Wealth of Opportunity
‘A wise man will make more opportunity than he finds.’
January 21, 2014
Members need CUs’ help to find sweet success in retirement.
Ups and Downs
Sometimes we’re escalating, sometimes we’re excavating.
January 12, 2014
Home prices are rising and inventories are shrinking, but consumers are still a cautious lot by and large.
View All Articles by Lora Bray
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
At Freedom First CU, People 'Bank for Good'
Enhance Members’ Cross-Channel Experience
Mobile banking has come a long way. But I have to wonder why credit unions are not using their mobile platform for marketing purposes? I've asked many of my clients this question and the answer I hear most often is that their mobile platform provider hasn't developed that functionality yet. Are we missing BIG opportunities here?
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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