ARTICLES

Can Consumers Trust Their Retirement Intuition?

Too many consumers leave retirement planning to chance.
April 14, 2014
Confidence in retirement security grows among those with financial plans.
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Your Job Is a Work of Art

Effective leaders challenge the status quo.
April 7, 2014
‘Curiosity serves as a trigger for innovation and invention.’
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Start Your Auto Loan Engines

Expect new-car sales to top 16 million in 2014—the first time that’s happened since 2007.
April 4, 2014
Know what lies ahead on the auto-lending horizon.
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Keep the Wolf at Bay

Thriving in a competitive financial services arena.
March 26, 2014
Become the “go to” institution for consumers.
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Home Sweet Home

Spring into action with targeted mortgage services.
March 24, 2014
Homeownership trends and the economy impact generations of consumers.
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Many Consumers Burdened by 'Debito'

A straight-to-the point look at consumers' credit card habits.
March 10, 2014
Americans owe $856.9 billion on their credit cards, the third-largest source of household debt.
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Fearless Leading

Leadership lessons from Sir Ernest Shackleton.
February 24, 2014
The days of ‘command and control’ style of leadership are over.
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Courting the Millennials

The buying power of this demographic is about $200 billion annually.
February 17, 2014
Create an emotional connection with this group.
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Fraud and Security: Come Out Fighting!

There’s no room for weakness or tentative jabs when keeping member data safe.
February 10, 2014
Expect security concerns to expand beyond IT to the board level.
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Technology Helps CUs Become ‘Practically Perfect in Every Way’

Big data and other tools can turn the ordinary into the extraordinary.
February 4, 2014
Don’t be disrupted by digital technology; use it to become a disrupter.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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