ARTICLES

High-Cost vs. Higher-Priced

New CFPB rules change the definitions and coverage of two types of mortgages.
June 6, 2013
Mortgages that fall into the high-cost or higher-priced category have certain restrictions and requirements, so it’s important to understand what they are.
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Fair Lending Will Heat Up Again in 2013

A fair lending policy isn’t enough to constitute a compliance program.
January 1, 2013
Here’s why you can expect fair lending compliance to heat up this year.
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SAFE Act Audit Deadline Approaching

If you haven’t completed your SAFE Act annual independent test, you’re not alone.
September 18, 2012
The SAFE Act requires that credit unions subject to the Act’s requirements conduct an annual independent test.
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Care About the Rule-Making Process

Whether a rule is proposed or final, CUs should pay attention and get involved.
July 2, 2012
Proposed rules are important to follow in this compliance environment.
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CFPB Issues New Remittance Transfer Rule

Understand the basics before the February 2013 compliance date.
May 14, 2012
Understand the basics before the February 2013 compliance date.
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Mobile Banking Compliance

Account for these four compliance areas if you offer mobile products and services.
March 22, 2012
In my compliance world, I like to write about topics that are black and white. But this month I’m going to discuss mobile banking compliance, which currently features a few more shades of gray.
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Compliance Burden Grows Heavier

Rapid change and uncertainty complicate strategy development.
January 1, 2012
The current regulatory environment is fast-paced and unrelenting.
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Investigate Unauthorized Transactions

Don’t overlook compliance with regs that haven’t changed recently.
December 22, 2011
NCUA indicates some of the most common consumer complaints are related to unauthorized transactions and Regulation E.
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Stay On Track With Policy Updates

Make sure internal practices reflect written policies.
November 22, 2011
As this year winds down and we consider all the regulatory changes that have occurred, it’s important to reflect on one issue that might not always have been front and center: your credit union’s policies and procedures. 
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To File or Not to File?

Review your SAR processes so they’re commensurate with your risk.
November 14, 2011
Don't file Suspicious Activity Reports without questioning the decision-making process leading to them.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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