Articles by Jon Haller
Higher loyalty levels can lead to a greater share of your members’ business.
October 20, 2011
How do you measure the depths of a member’s relationship with your CU? And what does that measurement mean to your CU's bottom line?Read More
A CUNA survey reveals a troubling lack of CU awareness among young adults.
August 30, 2011
Nearly 70% of nonmembers ages 18 to 24 are “not at all familiar” with CUs—the highest level among any age group, CUNA reports.Read More
August 1, 2011
More members consider CUs to be their primary financial institutions. But is this rise just a temporary flight to safety?Read More
CUs likely will have negative loan growth in 2010—the first time that’s happened in 30 years.
November 16, 2010
Member surveys help CUs measure member loyalty and develop strategies to build stronger member ties.Read More