Articles by Ann Hayes Peterson

On My Mind

A Branch Evolution

Develop broader skills in your branch managers.
Ann Hayes Peterson
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Deliver your products with the least friction possible.
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Members 'Muddling Through'

CUNA’s research shows members have a lot of financial worries.
Ann Hayes Peterson
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Something seems amiss in member households.
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The Vital Role of Volunteers

‘There’s no such thing as too much education.’
Ann Hayes Peterson
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‘There’s no such thing as too much education.’
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America's CU Conference

MacArthur: Driving in the Social Media Fast Lane

‘If everything seems under control, you’re not going fast enough.’
Ann Hayes Peterson
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The ABCs of social media.
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America's CU Conference

A Hero for Small CUs

Joni Senkpeil honored as CU Magazine’s CU Hero of the Year.
Ann Hayes Peterson
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Small CUs in sheer numbers are big business.
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On My Mind

A New Payments Norm

Get used to ‘creative destruction.’
Ann Hayes Peterson
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Waiting for the payments revolution? Be patient.
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Charting Your Course Through 2014

Before setting goals, be sure you hear from marketing, IT, and finance.
Ann Hayes Peterson, Adam Mertz, and Craig Sauer
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It's important to receive feedback from your entire staff before making plans and setting goals for the coming year.
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A 360º View

Survey the entire risk landscape with comprehensive risk management practices.
Ann Hayes Peterson
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ERM reveals how risks are connected.
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CFO Council Conference

Control Member Data

The future of payments is more about data than payments.
Ann Hayes Peterson
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The future of payments is more about data than payments.
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CUNA CFO Council Conference

'Encourage Courage'

Four steps CFOs can take to inspire creative thinking.
Ann Hayes Peterson
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Creativity applies each time you connect with employees, members, and vendors.
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