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top 10 strategic
» David Blazier
Social Engineers Target Service Staff
Customer service skills can be a handicap in the fight against fraud.
September 26, 2012
High-tech countermeasures do little to prevent a CU’s employees from succumbing to social engineering.
Beware of Criminals Posing As 'Fellow Employees'
Impersonation is a favorite weapon in the social engineer’s arsenal.
May 9, 2012
Impersonators using this technique can persuade or manipulate employees into divulging sensitive corporate information.
What You Don’t Know Really Can Hurt You
Social engineers wait for naïve, untrained staff to fall into their traps.
September 12, 2011
Without proper security awareness training, most front-line employees will be unaware of their surroundings and oblivious to social engineering.
Don’t Ignore Threats From Behind the Firewall
More than half of internal data theft crimes are carried out by low- and mid-level staff.
August 16, 2011
CUs are more likely to experience data breaches originating from an internal threat rather than an external source.
Black Hats, White Collars: Cybercriminals' Secrets Revealed
These crooks truly adopt the attitude of 'work smarter, not harder.'
October 11, 2010
We can all thank the film industry for permanently skewing our perception of computer hackers.
Combat Social Engineering: Don’t Be the Weakest Link
Smart criminals go after the 'lowest hanging fruit.'
September 16, 2010
Social engineering tactics exploit the fundamentals of human nature.
Credit Union Magazine
July 2014 digital edition
Beware of Casual Conversation with Members
Rewards Keep CU Cards ‘Top of Wallet’
Tech Budgets Are Going Mobile
Leadership Q&A: Brandon Michaels
Guard Against Employment Practices Liability Claims
While I thought that the premise of the article was good, I found one point very disturbing. It is that the Visions FCU ages people off their board at age 70. I found that really offensive. It perpetuates what I believe to be the regrettable marginalization of elders in our society, and the often erroneous assumption of debility and decline after a certain chronological age. Lots of folks over 70 are leading dynamic and viable professional lives and contributing to our society. How about Warren Buffet, a number of Supreme Court Justices, Jimmy Carter, the late Nelson Mandela and the late Maya Angelou, to name but a few, along with scads of writers, academics, performers, artists, and often our friends, neighbors and colleagues. If Visions wants new people on their board, it seems as though the term limitations and a nominating committee can accomplish that without aging all people off at age 70. I think that’s so insulting. And if those were paid employment, it would be illegal. I do wish you’d have picked a different credit union to profile---one that perhaps does many of the same things, without the arbitrary age exclusion. There have to be others out there.
David, good point about the "recovering comfortably" comment. That was an editorial addition--which I'll remove.
Many good points but too rosy? Will the "Federal Reserve raise short-term interest rates 1% per year for the next three years, starting in 2015—“probably next year at this time” ? I have heard from other economist that the US government will go bankrupt if that happens due to the QE the fed has done for several years. Also it seems an exaggeration to say “We survived a heart attack,now the economy is recovering comfortably." Comfortably recovering is too ignore the economic stress that many members still live with daily that will eventually affect many credit unions.
Karan, Great article and insight. I would also recommend that you start getting those credit cards into the hands of the youth BEFORE they are in college. One of the best ways to reach this young generation is through mom and dad. Before the student goes to college, get them started with a credit card (even if mom and dad are joint on it). It's never too early to start marketing credit cards. Mark
I would respectfully disagree that transactional data is a good place to start. In my opinion, relationship data is a much better starting point. Transactional data tends to require more "mining" of thousands/millions of transactions to identify opportunities or threats. Relationship data, however, involves identifying and profiling your high-value relationships (those profitable relationships with multiple products/services, for example) and leveraging that information to attract/cross-sell similar members. Generally involves a bit less effort and quite a bit higher return.
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