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» David Blazier
Social Engineers Target Service Staff
Customer service skills can be a handicap in the fight against fraud.
September 26, 2012
High-tech countermeasures do little to prevent a CU’s employees from succumbing to social engineering.
Beware of Criminals Posing As 'Fellow Employees'
Impersonation is a favorite weapon in the social engineer’s arsenal.
May 9, 2012
Impersonators using this technique can persuade or manipulate employees into divulging sensitive corporate information.
What You Don’t Know Really Can Hurt You
Social engineers wait for naïve, untrained staff to fall into their traps.
September 12, 2011
Without proper security awareness training, most front-line employees will be unaware of their surroundings and oblivious to social engineering.
Don’t Ignore Threats From Behind the Firewall
More than half of internal data theft crimes are carried out by low- and mid-level staff.
August 16, 2011
CUs are more likely to experience data breaches originating from an internal threat rather than an external source.
Black Hats, White Collars: Cybercriminals' Secrets Revealed
These crooks truly adopt the attitude of 'work smarter, not harder.'
October 11, 2010
We can all thank the film industry for permanently skewing our perception of computer hackers.
Combat Social Engineering: Don’t Be the Weakest Link
Smart criminals go after the 'lowest hanging fruit.'
September 16, 2010
Social engineering tactics exploit the fundamentals of human nature.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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