Articles by Bill Merrick

America's Credit Union Conference

Keep Generations X, Y, and Zoomers Happy

Different generations have varying work styles, leadership expert says.
July 7, 2013
‘We need to invest in coaching, not judging,’ advises Cheryl Cran.
Read More
America's Credit Union Conference

Grant: Don’t Give Until it Hurts

Create a workplace atmosphere where 'givers' thrive.
July 5, 2013
Those who help others succeed often go far in the workplace.
Read More
America's Credit Union Conference

Open the Doors to Creativity

Everyone has a wellspring of creativity, says Cirque du Soleil’s Lyn Heward.
July 2, 2013
Embrace ‘collective creativity,’ whereby everyone is responsible for contributing to the creative process.
Read More
America's Credit Union Conference

Indirect Lending: Yea or Nay?

CU lenders debate the wisdom of obtaining loans through auto dealers.
July 2, 2013
Do CUs do a disservice to members via indirect lending?
Read More
America's Credit Union Conference

Gladwell: Bigger Isn’t Always Better

Being an underdog isn’t such a bad thing after all.
July 1, 2013
'A lot of our intuition is wrong about what an advantage is and what a disadvantage is.'
Read More
America's Credit Union Conference

Darling Shares Front-Row View of History

Decorated combat pilot describes chilling details following attacks of Sept. 11, 2001.
July 1, 2013
‘We can’t lead from our comfort zones.’
Read More
Special Report: Innovation Part II

What's New From i3?

Filene's group of innovators finds inspiration from unlikely sources.
June 27, 2013
Pizza delivery sparks idea for mortgage program.
Read More
Special Report: Innovation Part II

Innovate the Disney Way

‘Imagineering’ company takes a six-step approach to innovation.
June 26, 2013
Formal process creates ‘a powerful formula for value-creation.’
Read More

Innovation by Design

A formal approach to innovation helps CUs tap creativity from within.
June 1, 2013
Creativity, some believe, is an escape from disciplined thinking.
Read More
CUNA Marketing & Business Development Council Conference

‘Put On Your Strategic Hat’

Learning may be CUs’ only sustainable advantage.
April 1, 2013
‘Plant the tree now that people will sit under in 20 years.’
Read More

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive