Articles by Bill Merrick

Special Report: League Leaders Pass the Torch

Former Prosecutor Turns to Economic Justice

Egan created the nation’s first league management agreement.
December 10, 2013
‘We need only one national trade association to represent the interests of all CUs.’
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League Presidents Pass the Torch

These leaders have helped their member CUs stay true to their original mission.
December 8, 2013
These long-time league CEOs were singular in their mission to help CUs expand their products and services, achieve legislative and regulatory aims, and bring about exponential growth.
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Student Loans: ‘What Are You Waiting For?’

Determine how private student loans fit into your business model and strategy.
November 14, 2013
Consolidating student loans can help both CUs and borrowers, but make sure members know what they may be giving up.
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Put Staff and Members First, Advises 'Old School' Lender

E.C. Williams considered himself more of a ‘purveyor of hope’ than a lender.
November 13, 2013
‘Never lose sight of our two most important things: employees and members.’
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Making Finances ‘smpl.’ for Young Adults

South Carolina FCU's new campaign targets consumers 25 and under.
November 11, 2013
Program provides clarity and comfort with basic savings, credit, and money management techniques.
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CUNA Lending Council Conference

Scenes from the 19th Annual CUNA Lending Council Conference

The event wraps up Wednesday in Phoenix.
November 6, 2013
A photographic look at the conference at the Arizona Biltmore.
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CUNA Lending Council Conference

Schenk: Expect a ‘Slow and Unsteady’ Recovery

Lenders will feel added pressure to boost interest margins in 2014.
November 6, 2013
New-auto loans will be a sweet spot for CUs next year.
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CUNA Lending Council Conference

Get In Front of Members Early and Often

It’s important to have good working relationships with auto dealers.
November 5, 2013
Loan preapprovals are key for both borrowers and dealers.
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CUNA Lending Council Conference

Five Big Ideas to Drive Creativity and Results

‘You need to hunt down and kill old assumptions.’
November 4, 2013
Be bold and different to get through the noise.
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CUNA Lending Council Conference Underway

More than 400 CU lenders gather in Phoenix.
November 4, 2013
Check out these scenes from Sunday during the 19th annual CUNA Lending Council Conference.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory ( will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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