Articles by Bill Merrick

Welcome Hispanic Members

Small changes can help CUs make big inroads into the Hispanic market.
Walk into your branches as if it were the first time and you didn't speak English.
Read More

The ‘Death Knell’ of the CU Movement?

Lack of access to alternative capital could have serious consequences for CUs.
Alternative, or supplemental, capital could allow credit unions to raise money from outside the institution and use it as a capital buffer.
Read More

Could Alternative Capital Unleash CUs' True Potential?

Lack of access to alternative capital could constrain CUs' long-term growth.
Fallout from the economic crisis increases the need for alternative capital. Even well-capitalized CUs are limiting growth due to fear of capital constraints. But to use alternative capital, CUs would have to demonstrate management savvy and discipline.
Read More

When Factories Fold

The recession has idled scores of U.S. factories. When the gates close, CUs become members' financial safety net.
Read More

Restructuring Troubled Debt

CUs face a delicate balancing act as they try to help members.
Can you spot the troubled debt restructuring in these scenarios?
Read More

Salary Freeze

Four of 10 CUs plan to forgo raises this year to survive tough economic times.
This year at GTE Federal Credit Union, Tampa, Fla., no employee will get a raise, promotion, or 401(k) match. But nobody's complaining.
Read More

From Paper to Practice

Continuous research keeps strategic plans flexible and actionable.

View your strategic plan as a road map written at the beginning of a journey.


Read More

The Ultimate Question

Net promoter score sparks creative ways to improve member loyalty.
What can marketers learn about member loyalty from a "rubber chicken" dinner?
Read More

Teach Youth the Finer Points of Financial Literacy

Simulation gives young adults a taste of the financial challenges they'll face in the future.
Simulation gives young adults a taste of the financial challenges they'll face in the future.
Read More

What's Popular

Popular Stories

Recent Discussion

Your Say: Have You Ever Suffered a Denial of Service Attack?

View Results Poll Archive