Articles by Bill Merrick

BAI Retail Delivery

It’s Time to Deconstruct the Branch

The traditional branch model has outlived its usefulness.
Today’s banking experience is less about place and more about touch points. Deconstructing the branch allows financial institutions to match these touch points to customers’ needs.
Read More

Reaching Out

CUs take to ferries and float planes to serve indigenous communities.
Serving indigenous people from Alaska’s Inside Passage to Australia's Aboriginal lands helps CUs create a stronger financial cooperative.
Read More
FinovateFall

Mobile Apps, Rewards Top Finovate Agenda

Innovations aim to improve the consumer experience.
New mobile applications and fresh spins on consumer and merchant rewards programs dominated much of the discussion during FinovateFall in New York City.
Read More

Financial Innovations Abound

FinovateFall displays the industry’s best and brightest solutions.
Conference highlights the best in payment, financial, investing, and banking technology.
Read More
Sept. 11: Then and Now

League, CUs Helped Keep City’s Lifeline Open

NY association's command center helped CUs, members start to heal.
One memory that has stuck with Bill Mellin for the past 10 years: Seeing the many abandoned, soot-covered cars near Ground Zero after the Sept. 11 attacks.
Read More
Sept. 11: Then and Now

A Scene Both Chaotic and Eerie

'There was no traffic on the street at all. All you could hear were sirens and helicopters.'
A training session brought Kim Ploof to Municipal Credit Union, located across the street from the World Trade Center, on Sept. 11, 2001.
Read More
Sept. 11: Then and Now

A Bittersweet Anniversary

CU executive recollects close call on Sept. 11, the date of her wedding anniversary.
"I never thought there was such evil in the world," recalls Sharon Brimmer, who worked at a CU branch in the World Trade Center’s North Tower.
Read More
Special Report

Sept. 11: Then and Now

Ten years later, the pulse of New York City is very much alive.
Cool, crisp, and cloudless is how Cliff Rosenthal recalls the start of Tuesday, Sept. 11, 2001. That soon changed.
Read More

‘Break Up With Your Bank,’ CU Tells Members

LA Financial FCU also asks young adult members to 'break up' with their loans.
CU aims to convince young adults to spurn higher-priced banks.
Read More

Beware ‘Retailer Steering,’ Panelists Warn

CUNA/MasterCard conference call addresses pressing debit interchange issues.
Employ vigilance to keep retailers from steering consumers toward non-CU debit cards.
Read More
Credit Union Magazine

Credit Union Magazine

October 2014

What's Popular

Popular Stories

Recent Discussion

Your Say: Have You Ever Suffered a Denial of Service Attack?

View Results Poll Archive