Articles by Bill Merrick

Members of the CUNA Marketing & Business Development Council Executive Committee urge collaboration.

Pent-up consumer demand bodes well for growth in auto loans, credit cards, and purchase money mortgages.

CUs that want to attract younger members must pay attention to the technology those members prefer. Increasingly, that’s the mobile channel.

As technology has bypassed collection regulations, questions remain about how to use new tools appropriately.

Today’s banking experience is less about place and more about touch points. Deconstructing the branch allows financial institutions to match these touch points to customers’ needs.

Serving indigenous people from Alaska’s Inside Passage to Australia's Aboriginal lands helps CUs create a stronger financial cooperative.

New mobile applications and fresh spins on consumer and merchant rewards programs dominated much of the discussion during FinovateFall in New York City.

Conference highlights the best in payment, financial, investing, and banking technology.

One memory that has stuck with Bill Mellin for the past 10 years: Seeing the many abandoned, soot-covered cars near Ground Zero after the Sept. 11 attacks.

A training session brought Kim Ploof to Municipal Credit Union, located across the street from the World Trade Center, on Sept. 11, 2001.