Articles by Bill Merrick
CUs face a delicate balancing act as they try to help members.
August 25, 2009
Can you spot the troubled debt restructuring in these scenarios?Read More
Four of 10 CUs plan to forgo raises this year to survive tough economic times.
July 20, 2009
This year at GTE Federal Credit Union, Tampa, Fla., no employee will get a raise, promotion, or 401(k) match. But nobody's complaining.Read More
Continuous research keeps strategic plans flexible and actionable.
June 17, 2009
View your strategic plan as a road map written at the beginning of a journey.
Net promoter score sparks creative ways to improve member loyalty.
April 24, 2009
What can marketers learn about member loyalty from a "rubber chicken" dinner?Read More
Simulation gives young adults a taste of the financial challenges they'll face in the future.
October 1, 2007
Simulation gives young adults a taste of the financial challenges they'll face in the future.Read More