Articles by Bill Merrick

Restructuring Troubled Debt

CUs face a delicate balancing act as they try to help members.
August 25, 2009
Can you spot the troubled debt restructuring in these scenarios?
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Salary Freeze

Four of 10 CUs plan to forgo raises this year to survive tough economic times.
July 20, 2009
This year at GTE Federal Credit Union, Tampa, Fla., no employee will get a raise, promotion, or 401(k) match. But nobody's complaining.
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From Paper to Practice

Continuous research keeps strategic plans flexible and actionable.
June 17, 2009

View your strategic plan as a road map written at the beginning of a journey.


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The Ultimate Question

Net promoter score sparks creative ways to improve member loyalty.
April 24, 2009
What can marketers learn about member loyalty from a "rubber chicken" dinner?
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Teach Youth the Finer Points of Financial Literacy

Simulation gives young adults a taste of the financial challenges they'll face in the future.
October 1, 2007
Simulation gives young adults a taste of the financial challenges they'll face in the future.
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