Articles by Bill Merrick

BAI Retail Delivery

It’s Time to Deconstruct the Branch

The traditional branch model has outlived its usefulness.
Today’s banking experience is less about place and more about touch points. Deconstructing the branch allows financial institutions to match these touch points to customers’ needs.
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Reaching Out

CUs take to ferries and float planes to serve indigenous communities.
Serving indigenous people from Alaska’s Inside Passage to Australia's Aboriginal lands helps CUs create a stronger financial cooperative.
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Sept. 11: Then and Now

A Scene Both Chaotic and Eerie

'There was no traffic on the street at all. All you could hear were sirens and helicopters.'
A training session brought Kim Ploof to Municipal Credit Union, located across the street from the World Trade Center, on Sept. 11, 2001.
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Sept. 11: Then and Now

A Bittersweet Anniversary

CU executive recollects close call on Sept. 11, the date of her wedding anniversary.
"I never thought there was such evil in the world," recalls Sharon Brimmer, who worked at a CU branch in the World Trade Center’s North Tower.
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