Articles by Patrick Totty

Taking Care of Business Cards

Commercial credit cards provide access to new revenue opportunities.
February 7, 2012
CUs have a history with consumer credit cards, and many are expanding into business credit card services with a minimum of pain and fuss.
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Tools of the Trade

CUs Navigate the Mortgage Reg Maze

Impending regulations are ‘more fast-track than ever before.’
January 4, 2012
CUs face a jumble of new mortgage regulations in 2012.
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Tools of the Trade

Member Databases a ‘Gold Mine’

Mining member records helps CUs unearth a treasure trove of data.
December 19, 2011
Too many CUs either fail to segment or use obsolete segmentation schemes.
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Mobile Providers Tackle Security Concerns

Some mobile banking security fears are based on the unknown.
November 19, 2011
Mobile security is an integral part of any security discussion.
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Repo Man Goes High-Tech

Auto remarketers handle all aspects of the repossession process.
October 15, 2011
Auto repossessions are as American as apple pie, reaching nearly three million during the depths of the Great Recession.
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Executive Compensation: Waiting for a Rebound

Expect smaller pay increases, fewer incentives.
September 9, 2011
When compensation does rebound, CU executives can expect greater regulatory accountability.
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Beware the Inside Job

Core processors warn CUs about the threat of internal fraud.
September 2, 2011
Core processors are well aware of the need for security against fraud and theft—whether committed by employees, members, or outside scammers.
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CUs Search for Hire Power

Reduce employee turnover by finding the best people and getting the most out of them.
August 9, 2011
HR tools help CUs find and keep qualified staff.
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Check 21: Image Is Everything

The latest in capture technology gives CUs entrée into new markets.
July 11, 2011
Even though the volume of checks written gradually declines each year, CUs should continue to invest in check-capture technologies that automate item processing and lower costs.
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Get a Charge Out of Your Cards

Boost credit card success by controlling expenses, embracing rewards.
June 7, 2011
Credit card profitability is surprisingly robust for many CUs.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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