Articles by Patrick Totty

CU Auto Lending On the Fast Track

Pent-up consumer demand bodes well for CUs.
November 1, 2013
Credit union auto lenders likely will look back at 2013 and proclaim, “Not bad!”
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‘Touch and Tablet’ Revolution Well Underway

Tablet and smartphone users have unique characteristics and significant differences.
October 25, 2013
Tablet users assume a “lean-back” position while smart phones are the device of choice for those on the go.
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Core Processors Help CUs Bounce Back

Most man-made disasters involve core system hardware crashes.
October 3, 2013
Most people think of big-ticket natural events as the most common cause of data disruption, but they’re not always the culprits.
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Corlinda Wooden

The Nerf of Some People!

Trainer aims to keep people laughing while they learn.
October 2, 2013

‘Consistent monthly huddles’ keep staff on track.


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Helen Estes

A Beloved Rule Bender Named ‘Rokmom’

‘Rocker at heart’ meets with almost all loan candidates face-to-face.
October 2, 2013
‘Credit scores don’t tell the story you need to hear.’
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Brent Dixon

In Constant Pursuit of Good Design

Delight and happiness are tools used to design good CU experiences.
October 2, 2013
‘It’s ok to positively disrupt the system.’
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Dick Ensweiler

Once a Coach, Always a Coach

Cornerstone CU League CEO has had a hand in many major CU milestones.
October 2, 2013
‘Make sure there’s a strong vision of what could be.’
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Patrick Adams

Crossing the Line to Fight the Good Fight

CU collaborates with local bank for good of the community.
October 1, 2013
‘The problems in St. Louis are bigger than any rivalry between banks and CUs.’
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ATMs: Much More Than Money Machines

Mobile is another channel consumers can use to interact with ATMs.
August 1, 2013
“Don’t think of ATMs in just their historical role as cash dispensers in a wall. Think of their increasing capabilities," Diebold's Jim Block says.
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Market the Debit Difference

Counteract the loss of interchange income by promoting card rewards and incentives.
July 16, 2013
Improved data analytics and segmentation tools give credit unions the ability to identify and target member segments with relevant offers.
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