Articles by Patrick Totty

CRM: ‘The Great Differentiator’

Software helps CUs use service as a selling point.
Staff buy-in is crucial for making CRM systems effective.
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Tools of the Trade

More Regulatory Pressure in Store for CUs

CUs are at the intersection of regulatory pressure and operational complexity.
Pay close attention to dotting regulatory i’s and crossing compliance t’s.
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Compliance Raining on CUs’ Mortgage Parade

Mortgage demand grows at CUs, but so does the related compliance burden.
It is an era of mixed blessings for CUs and consumers.
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Tools of the Trade

Identify the Signs of Financial Stress

Credit risk management tools help CUs make loans to high-risk members.
CU's not doing credit risk management faces risks—either criticism from regulators or danger to the bottom line.
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Subprime Auto Loan Market Holds Promise

But be careful and don’t stray too far from your current membership base.
'To do it right, credit unions need to hire experienced people to work with them on entering the subprime market.'
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Tools of the Trade

Mobile Offers Opportunities, Threats

Mobile services improve member satisfaction but raise new risks.
How big are those risks? It’s hard to tell.
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CUs Snowed Under by Compliance Burden

Core processors help CUs dig out from under the regulatory avalanche.
The pace of regulatory change in the credit union movement today is unprecedented.
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Boost Returns on Your Human Capital

New performance-management and appraisal tools help CUs find staff with the right skills.
Hiring, training, developing, and compensating employees accounts for 53% of expenditures at most companies.
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Help Members Navigate Investment Waters

Revenue from member investment programs helps CUs counteract lower interest income.
Members crave unbiased information from an institution they trust.
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ATMs, Kiosks Continue to Evolve

Technology gives CUs the edge in delivery systems and marketing.
The trend in ATM design is toward a higher level of predictive analytics and the ability to feed real-time information to the cloud.
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