Articles by Patrick Totty

ATMs: Much More Than Money Machines

Mobile is another channel consumers can use to interact with ATMs.
Patrick Totty
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“Don’t think of ATMs in just their historical role as cash dispensers in a wall. Think of their increasing capabilities," Diebold's Jim Block says.
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Market the Debit Difference

Counteract the loss of interchange income by promoting card rewards and incentives.
Patrick Totty
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Improved data analytics and segmentation tools give credit unions the ability to identify and target member segments with relevant offers.
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Mobile Extends Online Banking Evolution

Seamless and consistent service delivery is the cornerstone of your channel strategy.
Patrick Totty
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Online banking systems have quickly expanded into budgeting and account tracking tools across multiple platforms.
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Tell, Don't Sell

CUs boost income with member-friendly investment and insurance services.
Patrick Totty
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'Fees' not necessarily a four-letter word when linked with member-friendly services.
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Tools of the Trade

Safeguarding Members From Fraud

Despite CUs’ best efforts, fraudsters continue to catch people off guard.
Patrick Totty
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Fraud—the intent to trick people out of their wealth—is as old as humanity.
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CRM: ‘The Great Differentiator’

Software helps CUs use service as a selling point.
Patrick Totty
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Staff buy-in is crucial for making CRM systems effective.
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Tools of the Trade

More Regulatory Pressure in Store for CUs

CUs are at the intersection of regulatory pressure and operational complexity.
Patrick Totty
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Pay close attention to dotting regulatory i’s and crossing compliance t’s.
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Compliance Raining on CUs’ Mortgage Parade

Mortgage demand grows at CUs, but so does the related compliance burden.
Patrick Totty
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It is an era of mixed blessings for CUs and consumers.
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Tools of the Trade

Identify the Signs of Financial Stress

Credit risk management tools help CUs make loans to high-risk members.
Patrick Totty
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CU's not doing credit risk management faces risks—either criticism from regulators or danger to the bottom line.
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Subprime Auto Loan Market Holds Promise

But be careful and don’t stray too far from your current membership base.
Patrick Totty
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'To do it right, credit unions need to hire experienced people to work with them on entering the subprime market.'
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