ARTICLES

Insurance Sales Boost CU Income

Make the right offers to the right members at the right time.
April 8, 2014
Revenue from insurance sales is the 'gift that keeps on giving.'
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Unearth Hidden Treasure with Data Analytics

Business intelligence services help CUs turn data into action.
March 19, 2014
CUs have an immense amount of data, but need to know how to use it.
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Keep Mobile Fraudsters at Bay

The ubiquity of mobile devices has created three primary security concerns.
February 6, 2014
The ubiquity of mobile devices has created three primary security concerns.
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What’s New With CUFX?

Participation in the technology standardization initiative has surged in the past year.
December 1, 2013
The group has completed two major specification releases and is working on a third—its Personal Finance Management Specification.
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CU Auto Lending On the Fast Track

Pent-up consumer demand bodes well for CUs.
November 1, 2013
Credit union auto lenders likely will look back at 2013 and proclaim, “Not bad!”
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‘Touch and Tablet’ Revolution Well Underway

Tablet and smartphone users have unique characteristics and significant differences.
October 25, 2013
Tablet users assume a “lean-back” position while smart phones are the device of choice for those on the go.
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Core Processors Help CUs Bounce Back

Most man-made disasters involve core system hardware crashes.
October 3, 2013
Most people think of big-ticket natural events as the most common cause of data disruption, but they’re not always the culprits.
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Corlinda Wooden

The Nerf of Some People!

Trainer aims to keep people laughing while they learn.
October 2, 2013

‘Consistent monthly huddles’ keep staff on track.


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Helen Estes

A Beloved Rule Bender Named ‘Rokmom’

‘Rocker at heart’ meets with almost all loan candidates face-to-face.
October 2, 2013
‘Credit scores don’t tell the story you need to hear.’
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Brent Dixon

In Constant Pursuit of Good Design

Delight and happiness are tools used to design good CU experiences.
October 2, 2013
‘It’s ok to positively disrupt the system.’
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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