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» Darla Dernovsek
EMV Conversion Planning: 12 Tips
Get started now, experts tell CUs.
March 1, 2013
A 12-point road map as your CU plots the switch from magnetic stripe to chip cards.
Benefits Still Matter in a Down Economy
Without incentives to stay, employees may be out the door when the employment market improves.
January 29, 2013
When benefits start to slide, salaries become far more important.
Innovative CUs Draw Up New Lending Approaches
Successful lenders are proactive and creative—and they don’t think ‘risk’ is a four-letter word.
December 27, 2012
Lending innovators spot—and act on—opportunities to make loans and boost the bottom line.
Lending Opportunities in an Uncertain Economy
Stepping out of their lending comfort zones brings positive results for many CUs.
December 22, 2012
CUs see loan growth by revamping delivery, pricing, or types of loans.
Enterprise Risk Management
CUs must scan the entire horizon for risk and reward.
November 26, 2012
Comprehensive ERM training will enhance directors’ understanding of the balance sheet—and improve decision making.
2013 Lending Outlook
Opening the door to loan growth requires innovation and higher risk tolerance.
November 1, 2012
The threat of a fiscal cliff brings continued uncertainty for business and consumer lending.
CUFX: Bringing It All Together
An open integration standard will improve CUs’ speed to market with tech innovations.
October 1, 2012
Spearheaded by the CUNA Technology Council, CUFX is actively supported by more than 40 credit unions and vendors.
Where Will Your Next CEO Come From?
Open search yields best candidates for CEO.
September 21, 2012
Limiting your search to one avenue overlooks the importance of selecting a CEO with the right combination of skills and vision.
Members’ needs must drive technology innovation and adoption.
September 1, 2012
Make sure your CU employs technology effectively to meet member needs and remain viable.
Fee or Free
It’s a delicate balancing act as CUs try to generate income without annoying members.
July 1, 2012
Credit unions benefited from the bankers’ misstep on fees, garnering hundreds of thousands of new members.
View All Articles by Darla Dernovsek
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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